Accessible train travel

Services for accessible travel

This page contains information about assistance available at railway stations, taking assistive devices on trains, accessibility of trains and measures in disruptions.

You can call our customer service for accessible travel with issues related on accessible travel services and the assistance services available at stations. Calling is toll free.

Planning an accessible train trip

VR service points and ticket vending machines at stations

Do you need help in moving around the station?

Wheelchair users can order ramp service for the stations of Z and R trains.

Detailed information about the train types

Train accessibility details

The accessibility of different types of trains varies. Many trains can also be accessed with a wheelchair or walker, for instance. Read more about our different train types and their services and dimensions.

Read more

Accessibility during the train trip

Accessible cabin

Necessary information for those who use mobility assistive devices

Accessible travel on route Kotka-Kouvola

Service piloting

We are piloting an accessible taxi service for our visually impaired customers as well as customers traveling with mobility assistive devices on the Kotka-Kouvola route. You can use the service as well if you have a permanent disability that makes it difficult for you to take unaccessible transport.

To make up for our inaccessible fleet, our journey together goes as follows;

  • Please ring the toll-free number for accessible travel at 0800 188822 at least 24 hours prior to travel
  • We book your trip and make a taxi reservation with the price of the train ticket.
  • The taxi driver will check your eligibility to travel
  • We take you smoothly from one station to the other

Accessible travel to Turku port

Are you looking for an accessible trip from Helsinki to Turku port? Please reserve a wheelchair space to Kupittaa and contact the accessible travel number or chat to book an accessible bus transfer from Kupittaa to Turku port.

Assistant’s ticket

The assistant of a passenger with reduced mobility or disability is eligible for free travel in long-distance and commuter traffic, including the sleeping berths of night trains.


Rail services updates

You can check all train timetables and any disruptions on the Rail Services Updates page and on the Live Train Map service.


Customer service

Our customer service provides assistance in all matters relating to train travel. On weekdays, we also offer customer service in sign language.

Customer service

On a train with a guide dog

  • Guide dogs, assistance and hearing dogs may travel in any passenger compartment for free and they are allowed in the restaurant car as well. 
  • Guide dogs, assistance and hearing dogs do not need a ticket for the train.
  • If you use a wheelchair for mobility, your pet can travel with you in the wheelchair space on long-distance trains.
  • Read more about travelling with pet

Train services for different categories of disabled passengers

Visually impaired

  • The seat numbers of seats on long-distance trains are written in braille.
  • When travelling with an assistance dog, we recommend travelling in the service car.
  • High-visibility colours are used in the interior decoration of trains. 
  • Most trains feature an accessible toilet.
  • The access ways and accessible toilets of trains feature support railings and handles. 
  • Most stations are accessible. 
  • You can find the assistance point at the Helsinki railway station with the help of a sound beacon. 
  • There are public announcements on trains and at stations. 

Passengers with reduced mobility

  • The entrances to most trains feature low floors, ramps or wheelchair lifts. 
  • Most trains feature an accessible toilet.
  • Some InterCity trains and all Pendolino trains have emergency call devices at wheelchair spaces.
  • The sleeper cars on night trains have accessible sleeper cabins equipped with an emergency call device.
  • When travelling with an assistance dog, we recommend travelling in the service car. 
  • You can also travel in wheelchair spaces with a pet. In this case, you need to pay the normal pet charge for the pet in long distance traffic. Guide, aid or hearing dogs may travel with you on a train without a separate pet charge.
  • Most stations are accessible.
  • Wheelchair spaces are for sitting in your own wheelchair. If you want a seat on a train, please also reserve for yourself an Eko class seat.
  • There are public announcements on trains and at stations.
  • If you use a wheelchair and have a long-distance traffic season ticket, we recommend that you call our customer support number and book a wheelchair space in advance for the train service of your choice. There are a limited number of wheelchair spaces on the trains.
  • The M commuter trains between Tampere and Nokia are unfortunately not accessible by wheel chair. Therefore passengers with wheelchair can travel on the same route on our long-distance trains for the price of a commuter ticket. You have to book your ticket in advance, and can do so by calling our customer service number.

Passengers with reduced hearing

  • The downstairs of service car of Intercity trains feature induction loops (hearing loops).
  • When travelling with a hearing dog, we recommend the service car.
  • There is visual information at stations and on trains. 
  • Journey data is shown on the train displays during the journey.
  • Stations feature digital guide displays.
  • Most stations are accessible. 

Order restaurant car treats to your seat

Order from the VR matkalla app

You can order meals with beverages from the restaurant car and have them delivered to your own seat. Start your order from the app's home page and choose from a selection of restaurant car's most popular dishes.

Get more info

What if the train has been replaced by a bus?

Baggage and pets on replacement buses

  • Replacement buses have limited space for baggage. Unfortunately, bikes cannot be taken on replacement buses.
  • The safety belts on buses may not be suitable for safety seats for children.
  • Pets can travel with their owners on replacement buses.
  • Guide dogs, assistance and hearing dogs may travel free of charge.
Baggage on trains

Services for disabled passengers in disruption situations

  • Due to track work, we occasionally need to replace trains with buses that are not accessible.
  • If you use a wheelchair, we will arrange transport by accessible taxi for you in the following situations:

    • If the replacement bus service is unexpected and it has been possible to buy a wheelchair space on the service.
    • If you have already purchased a train ticket for a wheelchair space but the train does not have a service car.
    • If there is a failure in the train during the journey and the replacement train is not accessible.
    • If the accessible toilet of the train fails.
Read more