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Accessibility statement

Accessibility status of VR-Group Plc's digital services

What does this accessibility statement apply to?

This statement applies to VR’s new website, published for the first time on 11 December 2019. This statement has been prepared on 11 December 2019. The accessibility of this digital service has been assessed by Annanpura Oy, contributing to the continuous development of this service to make it more accessible.

The latest improvements to the accessibility of the website were made on 27 Aug 2021. More information about the changes can be found on this page.

Accessibility development

When developing our new digital services, we pay special attention to accessibility. Everyone is welcome on the train – we also want to make our digital services accessible to all, taking the customers’ different needs into account.

Our goal is to provide all users with good service, regardless of the device they use, and we also take screen readers and keyboard-assisted navigation into account. However, this requires continuous development and there is still a long journey ahead of us.

We thank you for your patience and hope that you will send us feedback on any deficiencies and development needs.

Digital service accessibility status  

VR’s website meets critical accessibility requirements.

Non-accessible content 

The content listed below is not accessible in line with the WCAG criteria, for the following reasons:   

  • The coach map on the website is not accessible with screen readers. However, the passenger can choose certain seat types (wheelchair space, pet seat, etc.) with a separate seat type selection that meets the requirements. A seat can also be booked by calling VR’s customer service. Accessibility requirements not met: 2.1.1 Keyboard A
  • Some forms in the service are not accessible with screen readers. These include forms for refunds, journey cancellation, failed payments and quotation form for group services. Feedback on accessibility can be given though our contact form. Please select subjects "Other than train travel" and "Accessibility of digital services". Accessibility requirements not met: 2.1.1 Keyboard A
  • The image carousels used on the website cannot be paused or stopped. In addition, the support for the carousel’s buttons is not sufficient for screen readers. Accessibility requirements not met: 2.1.1 Keyboard A, 2.5.1 Pointer Gestures
  • Third-party iFrame content embedded on the website is not in an accessible format for the screen reader. Accessibility requirements not met: 2.1.1 Keyboard A

Transition periods  

As a private company, VR must ensure that its websites comply with accessibility requirements from 1 January 2021 onwards. According to the requirements, this statement must be available on 1 January 2021. As a responsible company, VR aims to meet the requirements as soon as practically possible.


Did you find deficiencies in the accessibility of our digital services? Report them to us and we will do our best to fix the situation.  

You can send feedback on the accessibility of the new website or the VR Matkalla application though our contact form.

Users for whom digital services are not accessible can also get support by calling our customer service at 0100 3232 (cost 0,06 €/min + lnc/mcc).   

Supervisory authority 

If you notice accessibility problems on our website, contact us, the website administrators, first. It may take 14 days before you get a response. If you are not satisfied with the response or you do not receive a response within two weeks, you can send a notification to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides details on how to send a notification and how the case is processed.  

Contact details of the supervisory authority

Regional State Administrative Agency for Southern Finland

Latest improvements to accessi­bility

This is what we have been working on lately.

improved accessibility for forms


We renewed our feedback form and privacy statement request form that are now accessible with a screen reader.

The view of reserved seats and journey has been clarified


On the journey’s locations and services site, the presentation of the reserved seats and the journey has been clarified. For instance, partial journeys are now easier to understand.

The breadcrumb trail to booking a journey


A breadcrumb trail presenting the steps of the booking has been added to clarify use.

Purchase summary view has been clarified


The summary page of the booked journey, the presentation of the ticket delivery address and moving on to the payment has been updated to make it simpler. The improvement makes it easier both visually and for those using a screen reader.

Improvements for screen reader users


Alternative texts for screen readers have been improved in booking a journey and viewing tickets.

Future improvements to accessi­bility

This is what we will be focusing on now and in the future.

Support for screen readers

To be developed continuously

The processing of interactive elements in a manner that is suitable for screen readers will be developed further.

Text alternatives and screen readers

To be developed continuously

The availability of language versions for text alternatives intended for screen readers will be improved.

Booking of a journey

During 2021

The functionality of the selected journey’s services for screen readers and keyboard navigation will be improved.