Ac­ces­si­bil­i­ty statement

This statement applies to VR’s website vr.fi, published for the first time on 11 December 2019. This statement has been prepared on 11 December 2019. The accessibility of this digital service has been assessed by Eficode, contributing to the continuous development of this service to make it more accessible. Improvements to the accessibility of the website are made continuously. Date of latest inspection 27 Jun 2025.

Digital service accessibility status  

VR’s website vr.fi meets critical accessibility requirements.

Non-accessible content 

The content listed below is not accessible in line with the WCAG criteria, for the following reasons:   

General

• The coach map on the website is not accessible with screen readers. However, the passenger can choose certain seat types (wheelchair space, pet seat, etc.) with a separate seat type selection that meets the requirements. A seat can also be booked by calling VR’s customer support for accessible travel, 0800 188 822 (accessible travel matters, free of charge). Accessibility requirements not met: 2.1.1 Keyboard A
  
• Third-party iFrame content embedded on the website is not in an accessible format for the screen reader. Accessibility requirements not met: 2.1.1 Keyboard A
  
• In some elements, the contrast between the background image and the text overlay is insufficient.
  
• Some images have captions that do not describe the image content, or the description is missing altogether.
  

Purchase Funnel

• Departure Date Selection: The contrast between text and background is weak in the trip search buttons “Today”, “Tomorrow”, and “Day After Tomorrow”, especially where blue text appears on a grey background. WCAG 1.4.3
  
• Seat Selection: Changing a selected seat is not possible using only a keyboard or screen reader. WCAG 2.1.1
  
• Step Indicator: The progress indicators in the purchase funnel are marked as navigation elements but misleadingly labelled as a breadcrumb with aria-label="breadcrumb". WCAG 2.4.4
  
• Travel Class Selection: All “Add” buttons are labelled identically. When using a screen reader, it is difficult to determine which passenger each “Add” button applies to.
  

My Information

• The links used to navigate between tabs on the “My Information” page are not defined as buttons. WCAG 1.3.1, 4.1.2
  
• The checkbox group found in the “My Profile” messaging settings is not defined as a group, and the group title is not associated with the checkboxes. WCAG 1.3.1
  

Forms

• Some visual cues are missing in form elements. For example, the “Show time picker” button in the “Departure Time” field does not provide a visible focus indicator when using a keyboard. WCAG 2.4.7
  

Seat Selection

• Seat numbers and some labels (e.g. "Ekstra") in the carriage map do not adapt properly when the customer customizes text spacing via their own CSS file. WCAG 1.4.12
  

Feedback on accessibility can be given through our contact form. Please select subjects "Other than train travel" and "Accessibility of digital services".

Did you find deficiencies in the accessibility of our digital services? Report them to us and we will do our best to fix the situation.  

You can send feedback on the accessibility of the new website or the VR Matkalla application though our contact form.

Users for whom digital services are not accessible can also get support by calling our customer service at 0100 3232 (cost 0,06 €/min + lnc/mcc).   

Supervisory authority 

If you notice accessibility problems on our website, contact us, the website administrators, first. It may take 14 days before you get a response. If you are not satisfied with the response or you do not receive a response within two weeks, you can send a notification to the Finnish Transport and Communications Agency Traficom. Traficom's website provides details on how to send a notification and how the case is processed.  

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom

• Digital Accessibility Supervision Unit
  
• www.webaccessibility.fi
  
• saavutettavuus@traficom.fi
  
• telephone switchboard 029 534 5000