Accessibility statement

Accessibility status of VR-Group Ltd's digital services

What does this accessibility statement apply to?

This statement applies to VR’s new website (, published for the first time on 11 December 2019. This statement has been prepared on 11 December 2019. The accessibility of this digital service has been assessed by Annanpura Oy, contributing to the continuous development of this service to make it more accessible.

The latest improvements to the accessibility of the website were made on 24 September 2020. More information about the changes can be found on this page.

Accessibility development

When developing our new digital services, we pay special attention to accessibility. Everyone is welcome on the train – we also want to make our digital services accessible to all, taking the customers’ different needs into account.

Our goal is to provide all users with good service, regardless of the device they use, and we also take screen readers and keyboard-assisted navigation into account. However, this requires continuous development and there is still a long journey ahead of us.

We thank you for your patience and hope that you will send us feedback on any deficiencies and development needs.

Digital service accessibility status  

VR’s website meets critical accessibility requirements.

Non-accessible content 

The content listed below is not accessible in line with the WCAG criteria, for the following reasons:   

  • The coach map on the website is not accessible with screen readers. However, the passenger can choose the seat type (wheelchair space, pet seat, etc.) with a separate seat type selection that meets the requirements. A seat can also be booked by calling VR’s customer service. Accessibility requirements not met: 2.1.1 Keyboard A 

Transition periods  

As a private company, VR must ensure that its websites comply with accessibility requirements by 1 January 2021. According to the requirements, this statement must be available on 1 January 2021. As a responsible company, VR aims to meet the requirements as soon as practically possible.


Did you find deficiencies in the accessibility of our digital services? Report them to us by email and we will do our best to fix the situation.  

You can send feedback on the accessibility of the new website or the VR Matkalla application to

Users for whom digital services are not accessible can also get support by calling our customer service at +358 800 166  888. Calls are free of charge.   

Supervisory authority 

If you notice accessibility problems on our website, contact us, the website administrators, first. It may take 14 days before you get a response. If you are not satisfied with the response or you do not receive a response within two weeks, you can send a notification to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides details on how to send a notification and how the case is processed.  

Contact details of the supervisory authority

Regional State Administrative Agency for Southern Finland

Latest improvements to accessi­bility

This is what we have been working on lately.

Improved focus indicator

24 September 2020

The keyboard focus indicator's visual look and contrast has been enhanced.

Improvements in text sizes and contrast

20 August 2020

Numerous improvements in the sizes and contrasts of texts and buttons throughout the whole site.

Login and username creation

22 July 2020

The functionality of login and ID creation form elements for screen readers and keyboard navigation is improved.

New trip search

22 July 2020

Improvements to the accessible trip search that is suitable for all users. We have paid particular attention to those users who use screen readers and navigate with the keyboard. Station, date and passenger selections are not only accessible but easier and more functional, regardless of the device used.

Accessibility improvements for journey’s stop listing

22 July 2020

The functionality of the selected journey’s stop listing for screen readers and keyboard navigation has been improved.

Future improvements to accessi­bility

This is what we will be focusing on in the future.

Support for screen readers

To be developed continuously

The processing of interactive elements in a manner that is suitable for screen readers will be developed further.

Screen readers and text alternatives

To be developed continuously

The availability of language versions for text alternatives intended for screen readers will be improved.

Booking of a journey

During 2020

The functionality of the selected journey’s services for screen readers and keyboard navigation will be improved.