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Customer Service

Do you need help or more information? Did something not go as planned? Let us help you.

How can we help?

Your safety is important to us

We have compiled tips for ensuring your train travel is as safe as possible. You find the most current information concerning train travel as well as the most frequently asked questions here.

Read more about safety

By phone or on social media!

Contact us

Our personnel will help you on trains and at stations. If you need help or advice before your journey, do not hesitate to contact us.

We provide advice related to train travel daily.

Buy and reserve tickets

VR’s customer care

You can buy tickets and get timetable and price information from customer care.

  • Tel. 0600 41 900
  • Service hours: During weekdays 5–22, Sat-Sun 7-22
  • Cost: EUR 1.99/answered call + LNC
  • When calling from abroad: +358 923 192 902

Enquiries and assistance

VR’s customer Support

Contact Customer Support to change or cancel tickets; for information on train service during disruptions, services for disabled persons and assistance services and for help with self-service channels. 

  • Tel. 0800 166 888
  • Service hours: During weekdays 5–22, Sat-Sun 7-22
  • Calls are free of charge
  • When calling from abroad: +358 923 192 902

Services for groups

VR Group Sales

Contact Group Sales when planning a journey for a group with more than 9 persons. 

  • Tel. 0600 19009
  • Service hours Mon–Fri 9–16
  • Cost: EUR 1.99/answered call + LNC

Do you need help with moving around the station or boarding a train?

Assistance service is available, e.g. for the elderly, wheelchair passengers and passengers with impaired vision or hearing. The service is free of charge. You can order the service from Customer Support: 0800 166 888

Do you need help in Sign Language?

Call us through the Chabla application for service in Sign Language. Our Chabla number is 0800 180 055 (LNC/MCC). Service hours Mon–Fri 8–16. The service is available in Finnish and Finnish Sign Language.

Our Chabla service

Send feedback to us!

Your opinion is important to us. Let us know how we could make your train journeys even smoother. This will help us develop our operations and improve our services.

We process all feedback and will contact you if you requested a reply concerning your message.
Send feedback

Customer service on social media

On social media, we help with the most common questions related to train travel. Select your favourite channel and contact us!

On Facebook VR matkalla

Our customer service helps you with questions related to train travel:

  • from Monday to Friday 7–21
  • on Saturdays 9:30–18
  • on Sundays and public holidays 9:30–18

If your matter concerns an existing ticket order or requires detailed personal data, please contact us through a private message. 

Follow us on Facebook

On Twitter @vrmatkalla

Our customer service is there for you on Twitter:

  • from Monday to Friday 7–21
  • on Saturdays 9:30–18
  • on Sundays and public holidays 9:30–18

Please note that we process matters concerning existing orders or requiring personal data through private messages only. 

Follow us on Twitter