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Customer Service

Hi! On this page you can find our contact information and answers to the most common questions. We are here for you.

Log in and make changes easily to your ticket

Did you know that by logging in you can easily make changes to your ticket on VR Matkalla -app or If you bought your ticket anonymously, you can add it to your account by using the order and reference numbers.

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Changes and cancellations for single tickets

You can make changes to your long-distance traffic single tickets before the scheduled departure of the train. The change fee is 4.5 €/ticket.

Change your ticket in the app or at

You can change your ticket easily in the app or online at if you have made your purchases in the app or logged in at You can also add your ticket to your account if you bought it without logging in and make changes afterwards.

New time of the trip

You can change the dates of your trip only for the available sales period, until 13 Aug on day trains and until 9 Dec on night trains.

Change your ticket by contacting customer support

You can also change your ticket by calling our customer support 0100 3232 (cost 0,06 €/min + lnc/mcc), or by visiting our ticket office at Helsinki or Tampere station. Changes made at our station ticket office are further subject to a service charge of €1.

Price differences in tickets

If you change your ticket to a more expensive train service, you need to pay the difference when you make the change. The difference is not refunded as a monetary or price refund when changing to a less expensive train service.

How can we help you?

Did you not find an answer to your question yet? Contact us.

Buy tickets

Customer care

You can buy tickets and get timetable and price information from customer care.

  • Tel. 0600 41 900 (2 € / answered call + lnc/mcc)
  • Service hours: During weekdays 5–22, Sat-Sun 7-22
  • If you are calling from a foreign number, our customer service number is +358 923 192 902

Enquiries and assistance

Customer support

Contact Customer Support to change or cancel tickets; for information on train service during disruptions and for help with self-service channels. 

  • Tel. 0100 3232 (cost 0,06 €/min + lnc/mcc), queuing is charged
  • Service hours: Mon–Fri 5 am–10 pm and Sat–Sun 7 am–10 pm
  • If you are calling from a foreign number, our customer support number is +358 923 192 902

Services for groups

Group sales

When planning a trip for a group of more than 18 people, ask for a group sale offer or call the group sale service. Read more about our services for groups.

  • Tel. 0600 19009
  • Service hours Mon–Thu 10–15
  • Cost: EUR 2/answered call + LNC

We help you on Facebook, Twitter and in our chat

We are wherever you are. The best way to get in touch with us on social media is by sending us a private message. See for more detailed social media customer service information and opening hours.

Opening hours
The chat will automatically open in the bottom right corner of the site. You can chat with us daily from 9 a.m. to 1 a.m.

Which ticket is best for you?

Learn more about our different tickets and choose the one that suits you best. At the same time, you can view the additional information, discount classes and terms of the different tickets. We are happy to help you.

Read more about our tickets

Send feedback to us!

Your opinion is important to us. Let us know how we could make your train journeys even smoother. This will help us develop our operations and improve our services.

We process all feedback and will contact you if you requested a reply concerning your message.

Send feedback to us

Did you not receive your train ticket?

Just missing the ticket

Sometimes, one may accidentally enter one’s email or other information incorrectly. If the payment failed or you purchased a train ticket but did not get the ticket, please contact our customer support.

Customer support contact information

We can also serve you in Sign Language

Call us through the Chabla app for service in Sign Language. The service is available in Finnish and Finnish Sign Language.

Our Chabla number is 0800 180 055 (LNC/MCC). Service hours Mon–Fri 8 a.m.–4 p.m.
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Hi employer!

Let's go on a journey together

Nice to have you here. We have a separate Business Services page to attend to your needs. Jump to the Business Services page and we'll tell you more.

To the Business Services page

You can find us in the VR Matkalla app, too

Chat now also in the app

You can contact us easily also via the chat in the VR Matkalla app. The chat opens 100 days before the start of the journey you purchased. You can find the chat on the front page of the VR Matkalla app, under the header “on your journey”.

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We also provide customer service on social media

On social media, we help with the most common questions related to train travel. Select your favourite channel and contact us!

On Facebook VR matkalla

Our customer service is there for you on Facebook:

  • from Monday to Friday 6–22
  • on weekends and public holidays 8–18

If your matter concerns an existing ticket order or requires detailed personal data, please contact us through a private message.

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On Twitter @vrmatkalla

Our customer service is there for you on Twitter:

  • from Monday to Friday 6–22
  • on weekends and public holidays 8–18

Please note that we process matters concerning existing orders or requiring personal data through private messages only.

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Are you planning an event?

If you're planning an event and are interested in cooperating with us, or would like more information on traffic arrangements, please contact us by email at tapahtumat(a)