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Customer Service

Hi! On this page you can find our contact information and answers to the most common questions. We are here for you.

How can we help you?

Contact us and we’ll talk more!

Buy tickets

Customer care

You can buy tickets and get timetable and price information from customer care.

  • Tel. 0600 41 900 (2 € / answered call + lnc/mcc)
  • Service hours: During weekdays 5–22, Sat-Sun 7-22
  • If you are calling from a foreign number, our customer service number is +358 923 192 902

Enquiries and assistance

Customer support

Contact Customer Support to change or cancel tickets; for information on train service during disruptions and for help with self-service channels. 

  • Tel. 0100 3232 (cost 0,06 €/min + lnc/mcc), queuing is charged
  • Service hours: Mon–Fri 5 am–10 pm and Sat–Sun 7 am–10 pm
  • If you are calling from a foreign number, our customer support number is +358 923 192 902

Services for groups

Group sales

When planning a trip for a group of more than 18 people, ask for a group sale offer or call the group sale service. Read more about our services for groups.

  • Tel. 0600 19009
  • Service hours Mon–Thu 10–15
  • Cost: EUR 2/answered call + LNC

We help you on Facebook, Twitter and in our chat

We are wherever you are. The best way to get in touch with us on social media is by sending us a private message. See for more detailed social media customer service information and opening hours.

The chat will automatically open in the bottom right corner of the site. You can chat with us daily from 9 a.m. to 1 a.m.

Which ticket is best for you?

Learn more about our different tickets and choose the one that suits you best. At the same time, you can view the additional information, discount classes and terms of the different tickets. We are happy to help you.

Read more about our tickets

Send feedback to us!

Your opinion is important to us. Let us know how we could make your train journeys even smoother. This will help us develop our operations and improve our services.

We process all feedback and will contact you if you requested a reply concerning your message.

Send feedback to us

Did you not receive your train ticket?

Just missing the ticket

Sometimes, one may accidentally enter one’s email or other information incorrectly. If the payment failed or you purchased a train ticket but did not get the ticket, please contact our customer support.

Customer support contact information

We can also serve you in Sign Language

Call us through the Chabla app for service in Sign Language. The service is available in Finnish and Finnish Sign Language.

Our Chabla number is 0800 180 055 (LNC/MCC). Service hours Mon–Fri 8 a.m.–4 p.m.
Learn more about Chabla

Hi employer!

Let's go on a journey together

Nice to have you here. We have a separate Business Services page for your service. Jump to the Business Services page and we'll tell you more.

To the Business Services page

You can find us in the VR Matkalla app, too

Chat now also in the app

You can contact us easily also via the chat in the VR Matkalla app. The chat opens 100 days before the start of the journey you purchased. You can find the chat on the front page of the VR Matkalla app, under the header “on your journey”.

Open VR Matkalla app

We also provide customer service on social media

On social media, we help with the most common questions related to train travel. Select your favourite channel and contact us!

On Facebook VR matkalla

Our customer service is there for you on Facebook:

  • from Monday to Friday 6–22
  • on weekends and public holidays 8–18

If your matter concerns an existing ticket order or requires detailed personal data, please contact us through a private message.

Follow us on Facebook

On Twitter @vrmatkalla

Our customer service is there for you on Twitter:

  • from Monday to Friday 6–22
  • on weekends and public holidays 8–18

Please note that we process matters concerning existing orders or requiring personal data through private messages only.

Follow us on Twitter

Are you planning an event?

If you're planning an event and are interested in cooperating with us, or would like more information on traffic arrangements, please contact us by email at tapahtumat(a)vr.fi.