Train tickets for all occasions – view our ticket offering
Which ticket is best for you?
Changes and cancellations for single tickets
Change your ticket in the app or at vr.fi
You can change your ticket easily in the app or online at vr.fi if you have made your purchases in the app or logged in at vr.fi. You can also add your anonymously bought ticket to your account on the VR Matkalla app and make changes afterwards. A ticket that has been activated through self-service will be considered used and cannot be changed or cancelled.
New time of the trip
You can change the dates of your trip only for the available sales period, until 9 Dec on day trains and until 14 Apr 2024 on night trains.
Change your ticket by contacting customer support
You can also change your ticket by calling our customer support 0100 3232 (cost 0,06 €/min + lnc/mcc), or by visiting our ticket office at Helsinki or Tampere station. Changes made at our station ticket office are further subject to a service charge of €1.
Price differences in tickets
If you change your ticket to a more expensive train service, you need to pay the difference when you make the change. The difference is not refunded as a monetary or price refund when changing to a less expensive train service.
Changes to vehicle spots
You can change the departure date and time of the vehicle spot on vr.fi at least 72 hours before departure provided that you bought your ticket logged in. With other changes, please call our customer support 0100 3232 (0,06 €/min + lnc/mcc, Mon-Fri 5 am – 10 pm and Sat-Sun 7 am - 10 pm). Note that the route or direction of travel cannot be changed.Lue lisää
Changes to multi-tickets
Multi-tickets cannot be changed or cancelled. However you can cancel a journey you have booked using your multi-ticket for long-distance trains for free up to 30 minutes before the scheduled departure of the train. A commuter train journey can not be changed or cancelled.Lue lisää
Cancelling a train ticket
You can cancell your long distance-train ticket by logging in to vr.fi or the VR Matkalla app, or by using the cancellation form. Cancelled tickets cannot be refunded without the cancellation insurance, Opens in a new tab redeemed at the time of the ticket purchase. The journey must be cancelled before the train’s scheduled departure.
Did you run into a problem while purchasing your ticket? No worries, just contact our customer support, Opens in a new tab who will help you out.
Purchase a ticket as a gift
Surprise a friend and buy them a ticket to come over for a visit! You can forward a train ticket to a friend easily with just a few cliks!
Here's how you to forward a ticket to a friend or family member:
Buy the ticket as usual from vr.fi or the VR Matkalla app
- Open the ticket email
- Click on the ticket link to open it in the browser. Copy the link address from the browser's address line
- Send the link, ie. the ticket, to your friend as a text or email
- Done! Start preparing for a lovely visit
Cancellation insurance gives you peace of mind if your travel plans are not yet fixed. Thanks to cancellation insurance, you can cancel your train ticket or entire cabin and get back the price of your journey if your plans change. Vehicles are covered by their own cancellation insurance.Read more
No discounts are applicable to night train cabins. Children, students, pensioners and conscripts are eligible for a discount on other long-distance train tickets. Persons travelling with a visually impaired or a disabled person may travel for free with an assistant’s ticket.Read more
More comfortable journey with additional services
Comfortably in Ekstra
Would you rather travel in the spacious and peaceful Ekstra Class?
Take your pet with you
Travel together with your pet.
Bring your bike! In long-distance traffic, you can reserve a space for your bike.
Vehicles on trains
Transporting a car, motorcycle or other motor vehicle on long-distance trains.
Pay your ticket with Edenred, Epassi and SmartumUse your commuting benefit
With the Epassi, Edenred or Smartum commuting benefit, you can pay for single, multi- and season tickets in the VR Matkalla app. You can use the ticket for traveling for work and on free time.