Corporate services

• The seat is in Eko Class.
  
• You can see the price in the trip search.
  

• A change fee is included in the price, which means that we do not charge a change fee for changing the time of travel.
  
• Changes to the ticket must be made before the train’s scheduled departure. If the journey includes a change of trains, any changes must be made before the journey begins. Please note that the route or direction of travel stated on the ticket cannot be changed.
  
• If you change your ticket to a more expensive train service, you need to pay the difference when you make the change. You will not be refunded the difference if you change to a less expensive ticket.
  
• Additional services (for example, bicycle space) are subject to availability and will not be refunded separately.
  
• Cancellation insurance is included in the price. If you cancel your ticket, we will only charge a cancellation fee.
  
• You can change or cancel your tickets before the scheduled departure of the train via self-service; just log in with your corporate username and adjust your tickets in the My Tickets section. Changes and cancellations can also be made through our customer service, we are open on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55 (EUR 2/answered call + LNC).
  

• You can buy The Single ticket Flex on the vr.fi website or from our customer service. We are open on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55 (EUR 2/answered call + LNC).
  

• The seat is in Ekstra Class or upstairs of the restaurant car.
  
• You can see the price in the trip search.
  

• A change fee is included in the price, which means that we do not charge a change fee for changing the time of travel.
  
• Changes to the ticket must be made before the train’s scheduled departure. If the journey includes a change of trains, any changes must be made before the journey begins. Please note that the route or direction of travel stated on the ticket cannot be changed.
  
• If you change your ticket to a more expensive train service, you need to pay the difference when you make the change. You will not be refunded the difference if you change to a less expensive ticket.
  
• Additional services (for example, bicycle space) are subject to availability and will not be refunded separately.
  
• Cancellation insurance is included in the price. If you cancel your ticket, we will only charge a cancellation fee.
  
• You can change or cancel your tickets before the scheduled departure of the train via self-service; just log in with your corporate username and adjust your tickets in the My Tickets section. Changes and cancellations can also be made through our customer service, we are open on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55 (EUR 2/answered call + LNC).
  

• You can buy The Corporate ticket on the vr.fi website or from our customer service. We are open on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55 (EUR 2/answered call + LNC).
  

Children (4–17 years), students and pensioners get a discount on the multi-tickets.

The route selected for the multi-ticket for long-distance or VR’s commuter trains can start or end also in the HSL area. If you travel only within the HSL area, please buy an HSL ticket.

Multi-ticket for long-distance traffic

• You can purchase an Eko Class 10, 30, 50 or 100 journey multi-ticket from vr.fi, the VR Matkalla app, customer service or a station’s ticket sales. If you pay a surcharge, you can also use the same services to purchase an Ekstra Class multi-ticket or a multi-ticket for the upstairs of the restaurant car.
  
• Note! vr.fi and the VR Matkalla app currently only offer 10 or 30-trip multi-tickets for Ekstra Class.
  
• You can also book a wheelchair space or pay a surcharge to book a seat for travelling with a pet or a bike space.
  
• You can also pay a surcharge to book an empty seat next to you.
  

Multi-ticket for commuter traffic

• You will save 20% on the price of a single ticket if you use a multi-ticket.
  

Multi-ticket for long-distance traffic

• Multi-tickets cannot be changed or cancelled.
  
• However you can cancel a journey you have booked using your multi-ticket for long-distance trains for free up to 30 minutes before the scheduled departure of the train. A commuter train journey can not be changed or cancelled.
  
• You can cancel a journey after signing in on this website or the VR Matkalla app, visiting a VR service point or calling VR's customer support.
  
• Services subject to an additional fee, such as a seat in Ekstra Class or an empty seat next to you, will be refunded when you cancel the journey at least 30 minutes before the train's scheduled departure. The price of the additional service can be refunded for the majority of payment methods within 5 business days. If it is not possible to refund the service, you can contact our customer service in order to arrange the refund.
  
• Unused multi-ticket journeys will not be refunded.
  
• Please note: If you bought your ticket through a retailer, please contact them directly if you want to make any changes or cancel the ticket.
  

Multi-ticket for VR's commuter traffic

• Multi-tickets for commuter trains and individual commuter train multi-ticket journeys cannot be changed or cancelled.
  

Multi-tickets for long-distance trains:

Eko class: by signing in on this website or to the VR Matkalla app, you can buy and use 10, 30, 50 or 100 journey multi-tickets to Eko calss. If you have a VR user name, you can also buy your multi-ticket from our customer service. You can find and book your trips in the "My tickets" section.

Ekstra class: To purchase a 10 or 30-trip multi-ticket for Ekstra Class, log in on this website or the VR Matkalla app.

You can also buy long-distance multi-tickets from VR service points, Matkahuolto and its service points and travel agencies.

Multi-tickets for VR’s commuter trains:

You can buy and use 10, 30, 50 or 100 journey multi-tickets by signing in to this website or to the VR Matkalla app. You can book your trip in the "My Journeys" section or in the app.

You can buy 10 journey multi-tickets to VR's Commuter trains also from VR service points, R-kiosks and ticket vending machines at stations. This way you get the multi-ticket as a print out.

Multi-ticket for long-distance traffic

Please remember to book your journey with your multi-ticket for long-distance trains before the train’s scheduled departure.

• Booking a journey with a multi-ticket works similarly to seat reservation.
  
• You need to sign in on this website or in the VR Matkalla app to book a journey.
  
• If you have an old-format multi-ticket from our old website, you can book your trip on the old website shop.vr.fi. You will need the order number of the ticket. We will send you your ticket by email or SMS. You can also pick your ticket up from a station with ticket sales.
  
• You can also book a journey with your multi-ticket by calling our customer support 0100 3232 (cost 0,06 €/min + lnc/mcc). We will send you your ticket by email.
  
• Once you have booked a journey with your multi-ticket, you will receive a ticket that you must show during ticket inspection.
  
• If you have not booked a journey with your multi-ticket before boarding the train, you must buy a new ticket from the conductor.
  
• You cannot use your multi-ticket to book a journey for a train that is sold out.
  
• Multi-tickets cannot be used to book a compartment for yourself .
  
• Journeys must be used during the validity period of the ticket.
  

Please note that you cannot book or pick up tickets for individual journeys with a multi-ticket for long-distance trains from an R-kioski, a Matkahuolto, a Matkahuolto service point or a travel agency.

Multi-ticket for VR's commuter traffic

Please remember to activate the journey before boarding the train.

• Journeys booked with the multi-ticket are valid for two hours.
  
• Traditional paper multi-tickets must be validated with the orange validator in the train’s vestibule when boarding the train.
  
• Journeys must be used during the validity period of the ticket.
  

• With a corporate ticket, you will always travel in the Ekstra Class.
  
• Check the ticket price by logging in to our Corporate Online, Opens in a new tab.
  
• As a contractual customer, you can get discount on the corporate ticket.
  

You can change the departure date or time of the corporate ticket free of charge at a VR service point or by calling to VR’s customer care before the departure or 24 hours after the departure, at the latest.

If the ticket is changed for a more expensive service, we will charge the price difference when the ticket is changed. We will not compensate the price difference when the ticket is changed to a less expensive service. You can cancel your corporate ticket before departure at VR service points at stations or by calling VR’s customer care. The cancellation fee is EUR 10.

You can buy corporate tickets:

• by calling our corporate customer service tel. 0600 199 55
  
• from VR service points at stations
  
• from travel agencies
  

You will receive your tickets by email and/or as an SMS to your mobile phone.