Corporate services
Corporate services
This page contains information on our renewed tickets for corporate customers, our services, and what having a customer relationship with us entails. Welcome on our journey together!
It pays off to be a corporate customer!
- Tickets can be purchased at vr.fi at any time, at your convenience. In addition to the single ticket, there are two ticket types specifically designed for corporate customers: The Single ticket Flex and the Corporate ticket.
- You can buy tickets by logging in at the top of the page with your corporate username.
- Tickets and receipts are always saved in the My Tickets section, and you can find them when you log in.
- You can change or cancel your tickets before the scheduled departure of the train via self-service; just log in with your corporate username and adjust your tickets in the My Tickets section.
- The payment method is a payment card (either debit or credit) and, upon agreement, invoicing. Order-specific invoices are also possible.
- It is possible to create a VR account for people over 13 years of age.
- We are also happy to help you through our corporate customer service: we are available on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55 (EUR 2.03/answered call + LNC).
Make your company’s trips climate-smart
Trains are a climate-smart choiceWe help your company achieve your environmental goals. About 95% of our passenger train services run on fossil-free electricity.
Where would you like to travel?
Once you have logged in with your corporate username, you can buy corporate tickets through the trip search.
Digital receipt for tickets
New feature! As a user of the ReceiptHero application, you receive an e-receipt for train tickets directly to your travel invoicing program, such as Eurocard, M2, eTasku or Bezala. If you are not yet using ReceiptHero, you can download it from the app store.
More information is available on the ReceiptHero website, Opens in a new tab
There are three different ticket options available
Single ticket
- Seat in Eko Class.
- Changes and cancellations are subject to an additional charge.
- You can add paid cancellation insurance to your journey.
- For a small additional fee, you can also book a seat in Ekstra Class or the upstairs of the restaurant car.
Single ticket Flex
- Seat in Eko Class.
- Change fee is included in the price, which means that we do not charge a change fee for changing the time of travel.
- Cancellation insurance is included in the price. If you cancel your ticket, we'll only charge a cancellation fee.
- Available only to our corporate customers.
Corporate ticket
- A seat in Ekstra Class or upstairs of the restaurant car.
- A change fee is included in the price, which means that we do not charge a change fee for changing the time of travel.
- Cancellation insurance is included in the price. If you cancel your ticket, we'll only charge a cancellation fee.
- Available only to our corporate customers.
Buying and changing tickets
- In addition to purchasing your tickets at vr.fi, you can also call us and we will help you select and purchase a suitable ticket. We are open on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55, EUR 2.03/answered call + LNC.
- Change of plans? Your tickets are saved in the My Tickets section of the vr.fi website. You can also access ticket receipts there. You can change the tickets in the My Tickets section until one minute before the scheduled departure time of the train. Through the My Tickets section, you can also cancel tickets while logged in.
- Tickets can be easily distributed immediately after purchase via the link on the ticket.
- All passengers have the same reference information on their tickets, but you can edit individual passenger reference information up to two hours after purchase through the My Tickets section.
- The tickets can be paid for by card (both debit and credit) or through internet banking or possible invoicing in accordance with the agreement.
- If you wish, you can also manage changes and cancellations through our customer support. Customer support contact information available here., Opens in a new tab
Customer information & invoicing
- Do you need help with contracts or invoicing? On weekdays, you can reach us by email: businesstravel@vr.fi.
- In your email, please provide your name, email address, phone number, company name, and possible customer number so that we can process your case quickly.
Our services on trains
The train cabins and Ekstra Class offer a peaceful setting for working or holding meetings. The upstairs of the restaurant car provides an excellent environment for relaxing with the team.
Would you like to have your own cabin?
- InterCity trains have compartments for 2 or 4 people – the compartments’ closing doors, convenient table space and sockets allow you to focus on your work or meeting. You can book a compartment on this website when buying a ticket.
- Pendolino trains have a compartment for 6 people at the end of Ekstra Class. The compartment has plenty of desk space, sockets, and a spacious seating arrangement. The price of the compartment includes coffee, tea and water at the Ekstra Class self-service station. This compartment can also be booked when buying a ticket.
- When you are buying a ticket, you can also book an adjacent seat free of charge to get some nice extra space next to you. The empty seat next to your seat is clearly cheaper than a normal ticket.
Silence or chit-chat?
- The redesigned Ekstra Class on both InterCity and Pendolino trains is a quiet area on the train where you can focus on working or resting. Ekstra is a roomy, first-class space that provides you with a peaceful and luxurious setting for your trip.
- If you want to spend more relaxed moments together with your work group, we recommend the upstairs of the restaurant car; here, you and your party can spend your trip in a spacious setting and enjoy purchases from the restaurant car at your seats.
- The corporate ticket includes a seat in Ekstra Class or in the upstairs of the restaurant car, according to your choice.
- There is also a 12-person conference cabin in the upstairs of the restaurant car, which is perfect for teams and meetings. The door of the conference cabin can be locked, and a screen and other equipment needed for presentations are available in the cabin. You can also pre-order food and drinks to the conference cabin. You can reserve the conference cabin by calling our Group Sales.
Learn more about extra comfort options
The Corporate ticket always includes the best seats on the train, according to your choice. You can choose between a quiet seat in Ekstra Class or a seat in the more social upstairs of the restaurant car.
Keep your mind refreshed
Come and treat yourself!Even on a train, work is twice as efficient if you give yourself time to have a proper lunch or a small snack. The restaurant cars and sales trolleys are at your service throughout the journey, and you can also order items to your seat.
Group services for business travel and meetings
Trains can be used conveniently for various needs related to meetings and workshops. Whether for a team day or a joint journey for the entire company, we will always plan a suitable package, including facilities and meals.
Information about tickets for corporate customers
More detailed information about our tickets for corporate customers is available here.
Login for corporate customers
The company’s administrator manages the company’s users. The administrator invites new users to the company under Corporate information management. The user must create a new account or use their existing VR account to accept the invitation.
Look for the invitation, for example, in your spam folder. If you cannot find the invitation, please contact your company’s administrator. The administrator can send you a new email invitation.
You can log in to vr.fi at the top right of the page. From the login screen, select “Go to the login for corporate customers" and enter the corporate email and password.
If you receive the invitation to the same email address, you may accept it. We will combine your data so that you do not have to fill in the same data again. When using VR’s services, you must choose to use either a private or a business profile.
If you prefer to keep the two accounts separate, you can change the email address of your private profile before accepting the invitation.
Information on Single ticket Flex
Single ticket Flex is only available for our corporate customers.
-
The seat is in Eko Class.
- You can see the price in the trip search.
- A change fee is included in the price, which means that we do not charge a change fee for changing the time of travel.
- Changes to the ticket must be made before the train’s scheduled departure. If the journey includes a change of trains, any changes must be made before the journey begins. Please note that the route or direction of travel stated on the ticket cannot be changed.
- If you change your ticket to a more expensive train service, you need to pay the difference when you make the change. You will not be refunded the difference if you change to a less expensive ticket.
- Additional services (for example, bicycle space) are subject to availability and will not be refunded separately.
- Cancellation insurance is included in the price. If you cancel your ticket, we will only charge a cancellation fee.
- You can change or cancel your tickets before the scheduled departure of the train via self-service; just log in with your corporate username and adjust your tickets in the My Tickets section. Changes and cancellations can also be made through our customer service, we are open on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55 (EUR 2.03/answered call + LNC).
- You can buy The Single ticket Flex on the vr.fi website or from our customer service. We are open on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55 (EUR 2.03/answered call + LNC).
Information about The Corporate ticket
The corporate ticket is only available for our corporate customers.
- With a company ticket, you can choose a seat in Ekstra Class or upstairs of the restaurant car. By default, the starting price of a company ticket includes a seat upstairs of the restaurant car with a vacant seat next to it.
- You can see the price in the trip search.
- A change fee is included in the price, which means that we do not charge a change fee for changing the time of travel.
- Changes to the ticket must be made before the train’s scheduled departure. If the journey includes a change of trains, any changes must be made before the journey begins. Please note that the route or direction of travel stated on the ticket cannot be changed.
- If you change your ticket to a more expensive train service, you need to pay the difference when you make the change. You will not be refunded the difference if you change to a less expensive ticket.
- Additional services (for example, bicycle space) are subject to availability and will not be refunded separately.
- Cancellation insurance is included in the price. If you cancel your ticket, we will only charge a cancellation fee.
- You can change or cancel your tickets before the scheduled departure of the train via self-service; just log in with your corporate username and adjust your tickets in the My Tickets section. Changes and cancellations can also be made through our customer service, we are open on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55 (EUR 2.03/answered call + LNC).
- You can buy The Corporate ticket on the vr.fi website or from our customer service. We are open on weekdays from 7 a.m. to 8 p.m., tel. 0600 199 55 (EUR 2.03/answered call + LNC).
Information on the multi-tickets
Children (4–17 years), students and pensioners get a discount on the multi-tickets.
The route selected for the multi-ticket for long-distance or VR’s commuter trains can start or end also in the HSL area. If you travel only within the HSL area, please buy an HSL ticket.
Multi-ticket for long-distance traffic
- You can purchase an Eko Class 10- or 30-trip multi-ticket from vr.fi, the VR Matkalla app, customer service or a station’s ticket sales. If you pay a surcharge, you can also use the same services to purchase an Ekstra Class multi-ticket. With an Ekstra Class multi-ticket, you can also book a seat for the upstairs of the restaurant car.
- Note that there is no Ekstra Class on night trains, and therefore the ticket is not valid on night trains.
- You can also book a wheelchair space or pay a surcharge to book a seat for travelling with a pet or a bike space.
- You can also pay a surcharge to book an empty seat next to you.
Multi-ticket for commuter traffic
- You will save 20% on the price of a single ticket if you use a multi-ticket.
Multi-ticket for long-distance traffic
- Multi-tickets cannot be changed or cancelled.
- However you can cancel a journey you have booked using your multi-ticket for long-distance trains for free up to 30 minutes before the scheduled departure of the train. A commuter train journey can not be changed or cancelled.
- You can cancel a journey after signing in on this website or the VR Matkalla app, visiting a VR service point or calling VR's customer support.
- Services subject to an additional fee, such as a seat in Ekstra Class or an empty seat next to you, will be refunded when you cancel the journey at least 30 minutes before the train's scheduled departure. The price of the additional service can be refunded for the majority of payment methods within 5 business days. If it is not possible to refund the service, you can contact our customer service in order to arrange the refund.
- Unused multi-ticket journeys will not be refunded.
- Please note: If you bought your ticket through a retailer, please contact them directly if you want to make any changes or cancel the ticket.
Multi-ticket for VR's commuter traffic
- Multi-tickets for commuter trains and individual commuter train multi-ticket journeys cannot be changed or cancelled.
Multi-tickets for long-distance trains:
- Eko class: by signing in on this website or to the VR Matkalla app, you can buy and use 10 or 30 journey multi-tickets to Eko calss.
- Ekstra class: To purchase a 10 or 30-trip multi-ticket for Ekstra Class, log in on this website or the VR Matkalla app.
- If you have a VR user name, you can also buy your multi-ticket from our customer service or from VR service points. You can find and book your trips in the "My tickets" section.
Multi-tickets for VR’s commuter trains:
You can buy and use 10 or 30 journey multi-tickets by signing in to this website or to the VR Matkalla app. You can book your trip in the "My Journeys" section or in the app.
You can buy 10 journey multi-tickets to VR's Commuter trains also from R-kiosks and ticket vending machines at stations. This way you get the multi-ticket as a print out.
Multi-ticket for long-distance traffic
Please remember to book your journey with your multi-ticket for long-distance trains before the train’s scheduled departure.
- Booking a journey with a multi-ticket works similarly to seat reservation.
- You need to sign in on this website or in the VR Matkalla app to book a journey.
- You can also book a journey with your multi-ticket by calling our customer support 0100 3232 (cost 0,06 €/min + lnc/mcc). We will send you your ticket by email.
- Once you have booked a journey with your multi-ticket, you will receive a ticket that you must show during ticket inspection.
- If you have not booked a journey with your multi-ticket before boarding the train, you must buy a new ticket from the conductor.
- You cannot use your multi-ticket to book a journey for a train that is sold out.
- Multi-tickets cannot be used to book a compartment for yourself
.
- Journeys must be used during the validity period of the ticket.
- The commercial resale of individual journeys booked with a multi-ticket is not permitted. If a serial ticket is used in violation of the conditions, VR has the right to cancel the multi-ticket.
Please note that you cannot book or pick up tickets for individual journeys with a multi-ticket for long-distance trains from an R-kioski, a Matkahuolto, a Matkahuolto service point or a travel agency.
Multi-ticket for VR's commuter traffic
Please remember to activate the journey before boarding the train.
- Journeys booked with the multi-ticket are valid for two hours.
- Traditional paper multi-tickets must be validated with the orange validator in the train’s vestibule when boarding the train.
- Journeys must be used during the validity period of the ticket.
Information about single ticket
Single ticket is on sale for both consumer and business customers.
Information about single ticket