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Cancel journey

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If you have bought cancellation insurance, you can cancel your train tickets free of charge and get your money back. If we have to cancel your journey, you will be entitled to compensation.

Claim compensation for a delay If your train was late, you can claim compensation by using this form or contacting our customer support.

Search for your journey

You can find the order number and reference number for your journey on the receipt you received with your ticket via e-mail.


Enter your ticket’s order number so that we can find your journey

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In addition, enter the payment reference information

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