Claim compensation for a delay If your train was late, you can claim compensation by using this form or contacting our customer support.
Log in and save time
Please log in before filling in the form and we can pre-populate your basic information.
If you have bought cancellation insurance, you can cancel your train tickets free of charge and get your money back. If we have to cancel your journey, you will be entitled to compensation.
Search for your journey
You can find the order number and reference number for your journey on the receipt you received with your ticket via e-mail.