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Cancel journey

Claim compensation for a delay If your train was late, you can claim compensation by using this form or contacting our customer support.

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You can find the order number and reference number for your journey on the receipt you received with your ticket via e-mail.

Did you buy the ticket without logging in? If you purchased your ticket anonymously, without logging in to your VR account, you must log out before you can cancel your trip using this form.


Enter your ticket’s order number so that we can find your journey

Mandatory field

In addition, enter the payment reference number

Mandatory field