Cancellation cover
When should I get cancellation cover?
You can cancel your journey if your plans change. The price of the train ticket and the additional services purchased will be refunded to you. The cancellation cover fee will not be refunded. The journey must be cancelled before the train’s scheduled departure. Cancellation cover costs €5,20–19,70 on top of your ticket, depending on the length of your journey, and it is paid for at the same time as the train ticket.
Cancellation cover lets you plan your journey flexibly
- Thanks to cancellation cover, you can cancel your train ticket or entire cabin and get back the price of your journey if your plans change.
- Cancellation cover is available for single tickets of long-distance traffic seats and cabins.
- Cancellation cover is purchased with the ticket. It can no longer be purchased after buying or changing the ticket.
- A ticket that has been activated through self-service will be considered used and cannot be changed or cancelled. Read more, Opens in a new tab
Seats (single tickets)
- The price of cancellation cover is EUR 5,20–19,70 per passenger and direction, depending on the length of your journey.
Day train compartments and sleeper cabins
- Cancellation cover always applies to the entire cabin or compartment
and does not allow cancelling individual seats. The price includes cancelling the entire cabin or compartment.
- Night train sleeper cabins: You can buy cancellation cover for a cabin from the vr.fi website, (example price for a two-person sleeper cabin from Helsinki to Rovaniemi EUR 19,80–39,50).
- Day train compartments: You can buy cancellation cover for a compartment from the vr.fi website and the VR Matkalla app.
Information about cancellation cover
The price of cancellation cover is EUR 5–19 per passenger and direction, depending on the length of your journey.
Cancellation cover must be bought at the same time as the ticket. You can buy cancellation cover from:
- The vr.fi website and from the VR Matkalla app when buying a ticket
- VR ticket sales at stations
- VR's customer care by phone, tel. 0600 41 900 (3,55 € / answered call + lnc/mcc)
- R-kioskis
Cancellation cover must be paid at the same time as the ticket. Cancellation cover cannot be bought afterwards.
The journey must be cancelled before the train’s scheduled departure. You can make a cancellation easily on the vr.fi website: log in, click My journeys and then you can find Cancel the journey. If you are not logged in, you can cancel your journey with this form, Opens in a new tab at VR ticket sales at stations or by phone via VR's customer support, tel.0100 3232 (0,06 €/min 0,06 €/min + lnc/mcc, Mon-Fri 5 am – 10 pm and Sat-Sun 7 am - 10 pm)
You can also cancel your trip in the VR Matkalla app. If you have booked a compartment or a sleeper cabin for your trip, it is currently only possible to cancel compartments for day trains though the app.
Please note that the cancellation cover does not cover connecting buses.
Tickets bought from an R-kioski can be cancelled at the R-kioski where you originally bought the tickets.
A ticket that has been activated through self-service will be considered used and cannot be changed or cancelled.
If you cancel your journey, the price of the ticket and any additional services purchased will be refunded. However, please note that the cost of the cancellation cover will not be refunded.
You can request a refund with this form, at VR ticket sales at stations or by phone via VR's customer support, tel. 0100 3232 (0,06 €/min 0,06 €/min + lnc/mcc, Mon-Fri 5 am – 10 pm and Sat-Sun 7 am - 10 pm).
For tickets bought from an R-kioski, you can request a refund at an R-kioski.
Night and car-carrier trains
The cancellation cover always applies to the entire sleeper cabin and includes cancelling the entire cabin. Vehicle cancellation cover is available for cars and motorcycles travelling on car-carrier trains, which allows you to cancel your night train vehicle space reservation and get a full refund of the price. Vehicle space cancellation must be done at the latest 72 h before the scheduled departure of the train.
A vehicle cancellation does not cancel the entire journey, but the vehicle can be cancelled separately from the rest of the journey. Vehicle cancellation cover will therefore only cover the vehicle (journey cancellation cover is available for the entire journey and other additional services).
Information about vehicle cancellation cover
- The price of cancellation cover is €5.90–45.90 per vehicle and direction. The price depends on the size of the vehicle and the price of the vehicle space in question.
- No discounts are applicable to vehicle cancellation cover.
- Please note that vehicle cancellation cover does not cover your train ticket.
- Vehicle cancellation cover must be purchased at the same time as the vehicle space.
- You can purchase vehicle cancellation cover on the vr.fi website at the time of purchase of the ticket /vehicle space or by calling VR's customer care at 0600 41 900 (3,55 € / answered call + lnc/mcc).
- Vehicle cancellation cover is paid at the same time as the vehicle space.
- Vehicle cancellation cover cannot be purchased after paying for the vehicle space.
- Please cancel the vehicle at the latest 72 h before the departure so we can free up the space and refund the price.
- You can make a vehicle cancellation easily on the vr.fi website: log in, click My journeys and then Cancel vehicle.
If you are not logged in, you can cancel your journey before the scheduled departure of the train by calling VR’s customer support at 0100 3232 (0,06 €/min 0,06 €/min + lnc/mcc, Mon-Fri 5 am – 10 pm and Sat-Sun 7 am - 10 pm).
- If the ticket is cancelled, the vehicle ticket price will be refunded. However, please note that the cost of the vehicle cancellation cover will not be refunded.
- You can apply for a refund no later than 72 hours before the scheduled departure of the train with this form, on the vr.fi website or in the VR Matkalla app.
- If you already have a VR username and are logged in at the time of ticket purchase, log in, click My journeys and then Cancel vehicle.
- If you do not have a VR username and are not logged in, you can receive your refund by calling VR’s customer support at 0100 3232 (0,06 €/min 0,06 €/min + lnc/mcc, Mon-Fri 5 am – 10 pm and Sat-Sun 7 am - 10 pm)
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Wondering whether to get cancellation cover?
Cancellation cover is a good choice especially when the tickets are expensive and you would feel sorry if you ended up not using them. If you cancel the journey, the price of cancellation cover is low and it can help you save a lot of money.