Continue your journey on HSL’s public transport

• HSL single tickets can be bought via the VR Matkalla app for train journeys that start or end in one of the train stations in the HSL area.
  
• HSL single tickets can be bought when buying VR's single tickets and booking a journey with multi or holiday ticket.
  
• You can buy adults' and children's HSL single tickets via our VR Matkalla app.
  
• The ticket for the onward connection by HSL must be activated within 24 hours after the train's arrival.
  
• When you are buying HSL single tickets for your travel group, everyone in the group gets the same kind of HSL ticket.
  
• Passengers who use a wheelchair can travel on HSL public transport without a HSL ticket.
  

• The cost of the HSL single ticket follows HSL's ticket pricing. We add a service charge of € 0,30 per passenger to all tickets bought via the VR Matkalla app.
  
• HSL's adult and children's single tickets can be purchased from VR Matkalla app.
  

• Normal practices apply to any changes and cancellations of train journeys.
  
• If the train journey is delayed, general compensation practices will be followed also with local public transport single tickets.
  

Local public transport tickets and cancellations

• Local public transport single tickets are not covered by cancellation insurance. Local public transport single tickets that have already been bought cannot be cancelled.
  

Local public transport tickets and changes

• Purchased local public transport single tickets cannot be changed.
  
• If you wish to change your train journey, the local public transport single ticket bought together with the original journey will be transferred to the new train journey.
  

• HSL’s Conditions of Carriage and Ticket Terms and Conditions apply to HSL tickets and when travelling using HSL tickets. HSL processes the information of HSL tickets bought in the VR Matkalla app in accordance with its Privacy Statement. The statement also covers the details of how to request HSL to erase your data.
  
• The ticket and payment terms of Hämeenlinna Public Transport are applied to the public transport trips and tickets provided by Hämeenlinna public transport.
  
• The ticket and payment terms of Joensuu region's public transport are applied to the public transport trips and tickets provided by JOJO.
  
• The ticket and payment terms of Rovaniemi public transport are applied to the public transport trips and tickets provided by Linkkari.
  
• The ticket and payment terms of Jyväskylä Public Transportation Linkki are applied to the public transport trips and tickets provided by Linkki.
  
• The ticket and payment terms of LSL are applied to the public transport trips and tickets provided by LSL.
  
• The ticket and payment terms of Tampere Regional Transport Nysse are applied to the public transport trips and tickets provided by Nysse. 
  

Do you want to give feedback about the purchase and use of public transport tickets or about your journey on public transport traffic in general? We are happy to receive feedback in order to improve our service further.

We kindly ask you to provide feedback directly to the operator in the following situations:

• General feedback about travelling on local transport
  
• Local traffic's timetables and routes
  
• Feedback regarding local transport vehicles
  

You can give feedback to HSL about the following:

• General feedback about travelling on HSL public transport
  
• Feedback regarding the rolling stock, staff or announcements of HSL trains (A, E, I, K, L, P, U, X, Y)
  
  
• Feedback regarding the other forms of HSL public transport (bus service, metros, trams, the ferry to Suomenlinna)
  
• HSL penalty fares
  
• A potential strike or work stoppage affecting HSL public transport
  

We constantly want to improve our services and therefore your feedback on the following topics, in particular, is valuable to us:

• The ticket purchase process or use of the HSL ticket in the VR Matkalla app
  
• Failure to buy or use an HSL ticket in the VR Matkalla app
  
• General feedback about travelling on VR trains (long-distance traffic as well as R, T, D, G, M or Z commuter trains)
  
  
• If your feedback concerns both VR and HSL
  

By giving feedback, you also consent to VR passing on the information provided in the feedback to HSL if needed and in accordance with VR’s data protection notice.

Send feedback to us