Continue your journey on HSL’s public transport

• Initially, only HSL's single tickets can be bought together with a train journey in the VR Matkalla app.
  

• HSL's single tickets can be bought when travelling with any of VR's passenger types. When you are buying HSL single tickets for your travel group, everyone in the group gets the same kind of HSL ticket.
  

• Passengers who use a wheelchair can travel on HSL’s public transport without an HSL ticket.
  

• HSL single tickets can be bought via the VR Matkalla app for train journeys that start or end in the HSL area.
  

• HSL single tickets can be bought together both with VR’s long-distance and commuter traffic journeys.
  

• Initially, HSL single tickets can only be bought when buying VR's single tickets.
  

• The ticket for the onward connection by HSL must be activated within 24 hours after the train's arrival.
  

• The new HSL single tickets do not have an effect on VR's train tickets. You may continue to buy train journeys that include a change to a commuter train in the capital region.
  

• A VR service charge of EUR 0.30 per passenger is added to the price of a HSL ticket bought in the VR Matkalla app. The cost of the HSL single ticket itself is the same as when bought from HSL.
  

• VR’s normal practices apply to any changes and cancellations of train journeys.
  

• If the train journey is delayed, VR’s general compensation practices will be followed also with HSL single tickets.
  

HSL tickets and cancellations

• HSL single tickets are not covered by VR’s cancellation insurance. HSL single tickets that have already been bought cannot be cancelled.
  

HSL tickets and changes

• Bought HSL single tickets cannot be changed. If you wish to change your train journey, the HSL single ticket bought together with the original journey will be transferred to the new train journey.
  

• HSL’s Conditions of Carriage and Ticket Terms and Conditions apply to HSL tickets and when travelling using HSL tickets.
  

• HSL processes the information of HSL tickets bought in the VR Matkalla app in accordance with its Privacy Statement. The statement also covers the details of how to request HSL to erase your data.
  

Do you want to give feedback about the purchase and use of HSL tickets or about your journey on HSL commuter traffic in general? We are happy to receive feedback in order to improve our service further.

You can give feedback to HSL about the following:

• General feedback about travelling on HSL public transport
  
• Feedback regarding the rolling stock, staff or announcements of HSL trains (A, E, I, K, L, P, U, X, Y)
  
  
• Feedback regarding the other forms of HSL public transport (bus service, metros, trams, the ferry to Suomenlinna)
  
• HSL penalty fares
  
• A potential strike or work stoppage affecting HSL public transport
  

You can give feedback to VR about the following:

• The ticket purchase process or use of the HSL ticket in the VR Matkalla app
  
• Failure to buy or use an HSL ticket in the VR Matkalla app
  
• General feedback about travelling on VR trains (long-distance traffic as well as R, T, D, G, M or Z commuter trains)
  
  
• If your feedback concerns both VR and HSL
  

By giving feedback, you also consent to VR passing on the information provided in the feedback to HSL if needed and in accordance with VR’s data protection notice.