For travel agencies
This page contains important information for travel agencies
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Customer information and invoicing
Collaboration agreements and invoicing
We assist in updating customer information and in collaboration agreement as well as invoicing matters. You will also receive support in using the online store.
- businesstravel@vr.fi
Travel agency customer service
Services for travel agencies
- agent.service@vr.fi
- tel. +358 307 23705
- Service by phone Mon–Thu 9 a.m.–12 p.m. (UTC+2)
- The office is closed on public holidays.
Information about group bookings
- You can buy trips for less than 19 people on vr.fi.
- You can make group bookings for more than 19 people via the group offer form.
- Group ticket holders must travel on the same train and in the same travel class.
- Change and cancellation conditions are group-specific and will be specified when the offer is made.
Helppoa matkustamista päiväjunissa
Päiväjunilla pääsee kätevästi eri puolille Suomea. Tarjolla on eri matkustusluokkia eri mieltymyksiin. Junista löytyy myös ravintolavaunu ja lisäksi IC-junista lasten leikkitila.
Services on trains
Our trains provide a comfortable method of travelling and services for many different needs. Your customers have access to our restaurant services, the privacy of cabins and the Ekstra Relaxed Class, ideal for groups.
Luggage on trains
Conveniently by train
Do you know your luggage limit on a train? Do you need to store large bags, skis or snowboards during your journey?
Yöjunalla Suomen halki
Yöjunalla matkustaminen läpi Suomen on kätevää! Yöjunista löytyy niin makuuhyttejä kuin istumapaikkoja sekä tunnelmallinen ravintolavaunu.
The most exciting route to Lapland
Night trains take travelers through Finland, from Helsinki, Tampere or Turku to Oulu, Kolari, Rovaniemi or Kemijärvi and back. Private cabins starting from €59, cabins with shower starting from €84.
Car-carrier trains
Safely across Finland
By loading the car onto the train, passengers save not only time but also nerves. Passengers arriving on the car train arrive rested and continue their journey to their destination relaxed.
Santa Claus Express
The Santa Claus Express is the fun and comfortable way to get to northern parts of Finland.
Good to know
- The invoicing period changes during the night between each Friday and Saturday.
- Our system will automatically send an invoice for all purchases made during the past week.
- Please make sure that you have the correct sums and reference numbers when paying our invoices. This is required in order for us to allocate your payments to the corresponding invoices.
- Please make sure that you pay all invoices by the due date. If an invoice is overdue, an invoice for interest on arrears will be generated according to the terms of payment.
- Unpaid invoices are automatically transferred to collection by a debt collection agency.
- When you receive a credit note from us, please notify us about the invoice on which the credit will be applied by sending the invoice number by e-mail to businesstravel@vr.fi
- Remember to always inform us about any changes to the invoicing address or new contact persons for invoice-related matters.
- If you have any questions about invoicing, you can turn to our invoicing team: businesstravel@vr.fi
- We would like to point out that the order confirmation does not qualify for a train ticket.
- Please remind your customers that they must always have a valid train ticket (electronic or printed) with them when travelling.
Train tickets for all occasions – view our ticket offering and discounts.
Our wide range of services guarantees that you will have a pleasant experience even during a long journey.