For travel agencies
Sign in for easy access to our services
You can sign in with your VR username and buy train tickets for your customers on this site.
Sign in to buy ticketsCustomer information and invoicing
Collaboration agreements and invoicing
We assist in updating customer information and in collaboration agreement and billing matters. You will also receive support in using the online store.
- businesstravel@vr.fi
Travel agency customer service
Services for travel agencies, group offers, meals for groups in domestic long-distance traffic
- agent.service@vr.fi
- tel. +358 307 23705
- Service by phone Mon–Thu 10 a.m.–3 p.m. (UTC+2)
Good to know
- The invoicing period changes during the night between each Friday and Saturday.
- Our system will automatically send an invoice for all purchases made during the past week.
- Please make sure that you have the correct sums and reference numbers when paying our invoices. This is required in order for us to allocate your payments to the corresponding invoices.
- Please make sure that you pay all invoices by the due date. If an invoice is overdue, an invoice for interest on arrears will be generated according to the terms of payment.
- Unpaid invoices are automatically transferred to collection by a debt collection agency.
- When you receive a credit note from us, please notify us about the invoice on which the credit will be applied by sending the invoice number by e-mail to businesstravel@vr.fi
- Remember to always inform us about any changes to the invoicing address or new contact persons for invoice-related matters.
- If you have any questions about invoicing, you can turn to our invoicing team: businesstravel@vr.fi
- We would like to point out that the order confirmation does not qualify for a train ticket.
- Please remind your customers that they must always have a valid train ticket (electronic or printed) with them when travelling.
Group bookings at VR’s travel agency services
- The minimum number of passengers per group ticket is 19.
- All passengers travelling on a group ticket must travel on board the same train and in the same class.
- A group ticket must be collected at once.
- You can request an offer for your group by filling out this form
- You can request a group offer with this form and we will send you the group-specific terms and conditions for changes and cancellations in connection with the offer.
Services on trains
Our trains provide a comfortable method of travelling and services for many different needs. Your customers have access to our restaurant services, the privacy of cabins and the upstairs of the restaurant car, ideal for groups.
New in our services
- Travel agency customers can purchase tickets via this website, vr.fi, starting from 19 June.
- It is no longer possible to purchase tickets via our old travel agency shop (shop.vr.fi).
- We also offer our corporate customers new ticket products: Single Ticket Flex and Corporate Ticket. Read more about corporate services and tickets
- You can easily change or cancel your tickets by signing in via the My Tickets section.
Unfortunately, it is not yet possible to cancel tickets free of charge, for example, in the case of error situations.
- Usernames are managed by the administrator. For the time being, usernames can be managed at shop.vr.fi.
- After signing in, select “User administration
” from the menu at the top. The administrator(s) can add and remove users and retrieve active usernames.
- Invoicing will continue on the same terms as before. Payments can also be made with an order-specific invoice (invoicing fee EUR 5).
- Starting from 19 June, commissions on vr.fi purchases paid by invoice will be refunded afterwards. More information about this will be announced later.
Reservations made from shop.vr.fi website
- Tickets purchased from the old online shop at shop.vr.fi are still valid as usual.
If there are changes to individual reservations, our customer service will help: Mon–Fri 5 a.m.–10 p.m., Sat–Sun 7 a.m.–10 p.m., tel. 0100 3232 (price €0.06/min + local network rate).
- If there are changes to group reservations, VR's travel agency service is available to assist you: Mon–Thu 10 a.m.–3 p.m. (26 June–28 July 2023, Mon–Thu 10 a.m.–2 p.m.), tel. 0307 23705 or agent.service@vr.fi.
- Invoicing will continue on the same terms as before. Payments can also be made with an order-specific invoice (invoicing fee EUR 5).
- Starting from 19 June, commissions on vr.fi purchases paid by invoice will be refunded afterwards. More information about this will be announced later.
Restaurant services for groups
Breakfast, lunch or snacks?The restaurant car offers a wide variety of choices catering to various needs. Reserve meals in advance so we can customise our service to the needs of group.
Add cancellation insurance to trip
Peace of mind for your travel plansChange of plans? If you purchase cancellation insurance for your long-distance train ticket, the price of the ticket will be compensated in full if you are not able to travel for any reason.
Travel through Finland on a night train
Private cabins starting from €49, cabins with shower starting from €69
Night trains take you from Helsinki or Turku to Oulu, Kolari, Rovaniemi or Kemijärvi and back.
More about night trainsTimetables for night trains and car-carrier trains
We have published our new timetables, and you can now buy night train tickets until 26 Oct 2024.
View timetables
Luggage on trains
Conveniently by trainDo you know your luggage limit on a train? Do you need to store large bags, skis or snowboards during your journey?
Extra comfort for your journey
Add some luxury and extra room for your journey by reserving a seat in Ekstra Class or the upstairs section of the restaurant car, reserving your own cabin or booking the seat next to you. Pendolino and IC trains have also free wi-fi and electric sockets.
Learn more about upgrade
Trains
Our wide range of services guarantees that you will have a pleasant experience even during a long journey.
TrainsCarTrain
Easily through Finland by transporting your car with you on the train
Admire the wilderness, conquer fells and enjoy peaceful moments in nature. You can save a whole day by transporting your car with you on the train.
Find out more