For travel agencies

• The invoicing period changes during the night between each Friday and Saturday.
  
• Our system will automatically send an invoice for all purchases made during the past week.
  
• Please make sure that you have the correct sums and reference numbers when paying our invoices. This is required in order for us to allocate your payments to the corresponding invoices.
  
• Please make sure that you pay all invoices by the due date. If an invoice is overdue, an invoice for interest on arrears will be generated according to the terms of payment.
  
• Unpaid invoices are automatically transferred to collection by a debt collection agency.
  
• When you receive a credit note from us, please notify us about the invoice on which the credit will be applied by sending the invoice number by e-mail to teema.laskutus@vr.fi
  
• Remember to always inform us about any changes to the invoicing address or new contact persons for invoice-related matters.
  

If you have any questions about invoicing, you can turn to our invoicing team: teema.laskutus@vr.fi

• We would like to point out that the order confirmation does not qualify for a train ticket.
  
• Please remind your customers that they must always have a valid train ticket (electronic or printed) with them when travelling.
  

• The minimum number of passengers per group ticket is 10.
  
• All passengers travelling on a group ticket must travel on board the same train and in the same class.
  
• A group ticket must be collected at once.
  

• Ask customised offer for your group
  

• Ask us about group-specific change and cancellation policies
  

• The number of passengers per group ticket is 6-40.
  
• All passengers travelling on a group ticket must travel on board the same train and in the same class.
  
• A group ticket must be collected at once.
  

• The group discount is -5% off the single ticket price
  
• Prepayment is not required
  

• Group ticket is to be paid latest 14 days before the departure
  
• 14-10 days before the departure, change fee 10% of the group price
  
• 14-10 days before the departure, cancellation fee 20% of the group price
  
• 9-0 days before the departure cancellation fee is 100% of the group price
  
• Cancelling part of the group is not possible
  

• Cancellation insurance costs EUR 5–19 per ticket and direction, depending on the length of your journey.
  
• No discounts are offered on cancellation insurance.
  

Cancellation insurance must be bought at the same time as the ticket.

You can buy cancellation insurance from:

• VR's online shop
  
• By phone from our travel agency customer service
  

You can make a cancellation on the VR's online shop

If you cancel your journey, the price of the ticket and any additional services purchased will be refunded. However, please note that the cost of the cancellation insurance will not be refunded.