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Are you claiming for compensation?

If you are claiming for compensation for a delayed train, please fill in the compensation form for delays. For other compensation claims use the general compensation form. For a possible reimbursement we need your account details. If you do not have an IBAN bank account number, first see the instructions for applying for compensation here, Opens in a new tab and apply for compensation via the feedback menu below.

Have you noticed a defect or would you like to give us feedback? Your opinion is important to us and we would like to hear from you. We process all feedback that we receive and will contact you if you request a reply concerning your message.