Information on compensation
You can claim compensation for train delays, if your luggage was damaged or you incurred damage during your train trip. Read more about the terms for claiming compensation and how to do so.
When can I claim compensation?
Responsibilities related to train travel are divided between VR, HSL, the Finnish Transport Infrastructure Agency and Fintraffic.
Send feedback to HSL
VR and HSL are responsible for trains, services and announcements on trains and for ticket sales. HSL is responsible for the capital region’s internal train traffic.Send feedback to HSL, Opens in a new tab
Send feedback to FTIA
FTIA is responsible for the railway network, railway network maintenance and platform areas.Send feedback to FTIA, Opens in a new tab
Send feedback to Fintraffic
Fintraffic is responsible for platform displays, announcements at stations and traffic control.Send feedback to Fintraffic, Opens in a new tab
Send feedback to us!
Your opinion is important to us. Let us know how we could make your train journeys even smoother. This will help us develop our operations and improve our services.
Contact customer service
Do you have questions?
Our personnel will help you on trains and at stations. If you need help or advice before your journey, do not hesitate to contact us.Contact us