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Information on compensation

You can claim compensation for train delays, if your luggage was damaged or you incurred damage during your train trip. Read more about the terms for claiming compensation and how to do so.

When can I claim compensation?

When your long-distance train was delayed for at least 60 minutes

Commuter trains are delayed or service cancelled and you have a season ticket

If we cancel your train journey

If you incurred extra costs due to a train trip

If your ticket purchase failed

Responsibility areas

Responsibilities related to train travel are divided between VR, HSL, the Finnish Transport Infrastructure Agency and Fintraffic.

Send feedback to HSL

VR and HSL are responsible for trains, services and announcements on trains and for ticket sales. HSL is responsible for the capital region’s internal train traffic.

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Send feedback to FTIA

FTIA is responsible for the railway network, railway network maintenance and platform areas.

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Send feedback to Fintraffic

Fintraffic is responsible for platform displays, announcements at stations and traffic control.

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Send feedback to us!

Your opinion is important to us. Let us know how we could make your train journeys even smoother. This will help us develop our operations and improve our services.

We process all feedback and will contact you if you requested a reply concerning your message.
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Contact customer service

Do you have questions?

Our personnel will help you on trains and at stations. If you need help or advice before your journey, do not hesitate to contact us.

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