News

Was your train cancelled between 12 and 13 February 2024?

You can claim compensation if you have incurred additional costs due to changing the time of your journey.

Customers can change the time or route of their journey free of charge if the train was cancelled or its timetable changed.

We had to cancel our long-distance traffic train services from 12 to 13 February 2024 due to the strike and railway damage. In these cases, our passengers have the right to have their ticket price refunded, travel to their final destination via a different route as soon as possible or postpone their journey at no additional cost. Unfortunately, we were unable to communicate these rights clearly enough to our customers, which meant that some of the passengers were charged for the price difference between their previously purchased and rerouted ticket.

Customers can change their long-distance traffic ticket at no extra cost if the train is cancelled or its timetable changes so that they arrive at their final destinations after a delay of 60 minutes or more. This applies to all ticket types for long-distance traffic.

If you were charged additional costs for changing the time of your journey, we will refund the additional costs in full. Read more about the customer’s rights in the event of a train traffic disruption here., Opens in a new tab You can submit the claim here, Opens in a new tab.

We apologize for any inconvenience this may cause. We are developing our ways of working so that in future we will be able to communicate our customers' rights quickly and clearly, especially in the event of disruptions.

More articles

The latest articles

Coastal Railway traffic interruption 24 June–28 July – information about exceptional arrangements

Track work for the Finnish Transport Infrastructure Agency’s Espoo Rail Line project will cause a five-week traffic interruption on the Coastal R…

Read article

The latest articles

Travel easily by train to summer events – we treat summer travellers to extra services

The train is the easiest method to reach many events in the wonderful Finnish summer. We are adding train services and special-themed trains to t…

Read article

The latest articles

Long-distance day trains for late summer and early autumn available 25 Apr

Tickets will be available for long-distance day trains for Jul 29 – Sept 15 2024, as the new season is launched for sale on 25 Apr at 10 am.…

Read article