Continue your journey on public transport

More information on local transport timetables, help with routing and possible current traffic information can be found on the websites of local transport operators:

• HSL journey planner, Opens in a new tab
  
• Tampere Nysse journey planner, Opens in a new tab
  
• Hämeenlinna journey planner, Opens in a new tab
  
• Jyväskylä Linkki journey planner, Opens in a new tab
  
• Lahti LSL journey planner, Opens in a new tab
  
• Joensuu JOJO journey planner, Opens in a new tab
  
• Rovaniemi Linkkari journey planner, Opens in a new tab
  

• You can purchase local transport tickets in the following cases:

  • Together with a VR single ticket
    
  • When you are booking a journey with VR multi ticket or holiday ticket
    
  • From your app's home page, when you have a journey booked with single ticket, multi ticket or holiday ticket
    
• As a general rule, you can only buy adult single tickets for local transport in the VR Matkalla app.
  
• When buying a local transport ticket for a group travelling together, all members of the group will receive the same ticket.
  
• The local transport ticket must be activated no later than 24 hours after the arrival time of the train trip.
  

• Single tickets for local traffic are priced according to the local transport company’s own prices.
  
• A VR service charge of EUR 0.50 per passenger is added to single tickets bought via the VR Matkalla app.
  

• Normal practices, Opens in a new tab apply to any changes and cancellations of train journeys.
  
• If the train journey is delayed, general compensation practices will be followed also with local public transport single tickets.
  

Local public transport tickets and cancellations

• Local public transport single tickets are not covered by cancellation insurance. Local public transport single tickets that have already been bought cannot be cancelled.
  

Local public transport tickets and changes

• Purchased local public transport single tickets cannot be changed.
  
• If you wish to change your train journey, the local public transport single ticket bought together with the original journey will be transferred to the new train journey.
  

• HSL’s Conditions of Carriage and Ticket Terms and Conditions, Opens in a new tab apply to HSL tickets and when travelling using HSL tickets. HSL processes the information of HSL tickets bought in the VR Matkalla app in accordance with its Privacy Statement, Opens in a new tab. The statement also covers the details of how to request HSL to erase your data, Opens in a new tab.
  
• The ticket and payment terms of Hämeenlinna Public Transport, Opens in a new tab are applied to the public transport trips and tickets provided by Hämeenlinna public transport.
  
• The ticket and payment terms of Joensuu region's public transport , Opens in a new tabare applied to the public transport trips and tickets provided by JOJO.
  
• The ticket and payment terms of Rovaniemi public transport, Opens in a new tab are applied to the public transport trips and tickets provided by Linkkari.
  
• The ticket and payment terms of Jyväskylä Public Transportation Linkki, Opens in a new tab are applied to the public transport trips and tickets provided by Linkki.
  
• The ticket and payment terms of LSL, Opens in a new tab are applied to the public transport trips and tickets provided by LSL.
  
• The ticket and payment terms of Tampere Regional Transport Nysse, Opens in a new tab are applied to the public transport trips and tickets provided by Nysse. 
  

Read more about the use of local public transport tickets in VR's services.

Do you want to give feedback about the purchase and use of public transport tickets or about your journey on public transport traffic in general? We are happy to receive feedback in order to improve our service further.

Feedback about public transport operator

We kindly ask you to provide feedback directly to the operator in the following situations:

• General feedback about travelling on local transport
  
• Local traffic's timetables and routes
  
• Feedback regarding local transport vehicles
  

Feedback about VR services

We constantly want to improve our services and therefore your feedback on the following topics, in particular, is valuable to us:

• The ticket purchase process or use of the public transport ticket in the VR Matkalla app
  
• Failure to buy or use a public transport ticket in the VR Matkalla app
  
• General feedback about travelling on VR trains (long-distance traffic as well as R, T, D, G, M or Z commuter trains)
  
  
• If your feedback concerns both VR and HSL (regarding HSL tickets)
  

By giving feedback, you also consent to VR passing on the information provided in the feedback to HSL if needed and in accordance with VR’s data protection notice. (regarding HSL tickets)

Send feedback to us

Feedback about HSL services

Regarding HSL tickets, you can give feedback to HSL, Opens in a new tab about the following:

• General feedback about travelling on HSL public transport
  
• Feedback regarding the rolling stock, staff or announcements of HSL trains (A, E, I, K, L, P, U, X, Y)
  
  
• Feedback regarding the other forms of HSL public transport (bus service, metros, trams, the ferry to Suomenlinna)
  
• HSL penalty fares
  
• A potential strike or work stoppage affecting HSL public transport