Continue your journey on public transport
Smoother travel in the public transport
You can buy public transport tickets for Helsinki capital region, Tampere, Hämeenlinna, Jyväskylä, Lahti, Oulu, Kuopio, Joensuu and Rovaniemi from VR Matkalla application.
Buying and using a local transport single ticket
Local transport tickets can be purchased together with train tickets or later on from the home page of the application.
Purchasing local traffic tickets together with train journey
- Search for the journey in the VR Matkalla app
- If the station of departure or destination of your journey is in the local transport area, you can add the ticket of the operator in question to your order
- Select the ticket zone and add the ticket to your order
- Pay for your order and all your selected tickets at once
After the payment, you will be able to find your tickets in the app’s Tickets section
- Please note that local transport tickets can only be used on the device on which you purchased the tickets. This means that local transport tickets cannot be shared with others.
- Please note that local transport tickets can only be used on the device on which you purchased the tickets. This means that local transport tickets cannot be shared with others.
Purchasing local traffic tickets from the home page of the application
- After you've purchased a train journey, the journey's information will be visible on the app's home screen
- You can see what kind of first and last mile services are available for your journey from sections "Arriving to train station" and "Connection from your station"
- If the station of departure or destination of your journey is in the local transport area, you can purchase the ticket of the public transport operator
Use of the local transport ticket
- Start the use of the local transport ticket before boarding the vehicle or entering the metro platform area in the HSL area
- The ticket will become valid immediately
- If necessary, present the valid local transport ticket to the driver, ticket reader, conductor or ticket inspector
- You can find the latest traffic information, timetables and help for route planning on the website of the local transport operator. See the links to operator websites below.
- Enjoy smooth travel!
Information about local transport tickets
More information on local transport timetables, help with routing and possible current traffic information can be found on the websites of local transport operators:
- HSL journey planner, Opens in a new tab
- Tampere Nysse journey planner, Opens in a new tab
- Hämeenlinna journey planner, Opens in a new tab
- Jyväskylä Linkki journey planner, Opens in a new tab
- Lahti LSL journey planner, Opens in a new tab
- Oulu OSL journey planner, Opens in a new tab
- Kuopio Vilkku journey planner, Opens in a new tab
- Joensuu JOJO journey planner, Opens in a new tab
- Rovaniemi Linkkari journey planner, Opens in a new tab
You can purchase local transport tickets in the following cases:
- Together with a VR single ticket
- When you are booking a journey with VR multi ticket or holiday ticket
- From your app's home page, when you have a journey booked with single ticket, multi ticket, season ticket or holiday ticket
- Together with a VR single ticket
- As a general rule, you can only buy adult single tickets for local transport in the VR Matkalla app.
- When buying a local transport ticket for a group travelling together, all members of the group will receive the same ticket.
- The local transport ticket can be used immediately or within 24 hours after the arrival time of the train.
- Single tickets for local traffic are priced according to the local transport company’s own prices.
- A VR service charge of EUR 0.50 per passenger is added to single tickets bought via the VR Matkalla app.
- Normal practices, Opens in a new tab apply to any changes and cancellations of train journeys.
- If the train journey is delayed, general compensation practices will be followed also with local public transport single tickets.
Local public transport tickets and cancellations
- Local public transport single tickets are not covered by cancellation insurance. Local public transport single tickets that have already been bought cannot be cancelled.
Local public transport tickets and changes
- Purchased local public transport single tickets cannot be changed.
- If you wish to change your train journey, the local public transport single ticket bought together with the original journey will be transferred to the new train journey.
- HSL’s Conditions of Carriage and Ticket Terms and Conditions, Opens in a new tab apply to HSL tickets and when travelling using HSL tickets.
HSL processes the information of HSL tickets bought in the VR Matkalla app in accordance with its Privacy Statement, Opens in a new tab. The statement also covers the details of how to request HSL to erase your data, Opens in a new tab.
- The ticket and payment terms of Hämeenlinna public transport, Opens in a new tab are applied to the public transport trips and tickets provided by Hämeenlinna public transport.
- The ticket and payment terms of Joensuu region's public transport , Opens in a new tabare applied to the public transport trips and tickets provided by JOJO.
- The ticket and payment terms of Rovaniemi public transport, Opens in a new tab are applied to the public transport trips and tickets provided by Linkkari.
- The ticket and payment terms of Jyväskylä public transport, Opens in a new tab are applied to the public transport trips and tickets provided by Linkki.
- The ticket and payment terms of Lahti region transport, Opens in a new tab are applied to the public transport trips and tickets provided by LSL.
- The ticket and payment terms of Tampere Regional Transport Nysse, Opens in a new tab are applied to the public transport trips and tickets provided by Nysse.
- The ticket and payment terms of Oulu region transport, Opens in a new tab are applied to the public transport trips and tickets provided by OSL.
- The ticket and payment terms of Kuopio region transport , Opens in a new tabare applied to the public transport trips and tickets provided by Vilkku.
Read more about the use of local public transport tickets in VR's services.
Do you want to give feedback about the purchase and use of public transport tickets or about your journey on public transport traffic in general? We are happy to receive feedback in order to improve our service further.
Feedback about public transport operator
We kindly ask you to provide feedback directly to the operator in the following situations:
- General feedback about travelling on local transport
- Local traffic's timetables and routes
- Feedback regarding local transport vehicles
Feedback about VR services
We constantly want to improve our services and therefore your feedback on the following topics, in particular, is valuable to us:
- The purchase or use of the public transport ticket in the VR Matkalla app
- Failure to buy or use a public transport ticket in the VR Matkalla app
- General feedback about travelling on VR trains (long-distance traffic as well as R, T, D, G, M or Z commuter trains)
- If your feedback concerns both VR and HSL (regarding HSL tickets)
By giving feedback, you also consent to VR passing on the information provided in the feedback to HSL if needed and in accordance with VR’s data protection notice. (regarding HSL tickets)
Feedback about HSL services
Regarding HSL tickets, you can give feedback to HSL, Opens in a new tab about the following:
- General feedback about travelling on HSL public transport
- Feedback regarding the rolling stock, staff or announcements of HSL trains (A, E, I, K, L, P, U, X, Y)
- Feedback regarding the other forms of HSL public transport (bus service, metros, trams, the ferry to Suomenlinna)
- HSL penalty fares
- A potential strike or work stoppage affecting HSL public transport
For smoother and greener travel
Travel from door to doorWe want to offer our customers an even easier way to travel to their destination using public transport. We are working to improve public transport ticket sales on the basis of customer feedback – this is only the beginning!
Get public transport tickets from VR Matkalla app
The VR Matkalla app helps you at every stage of your journey. Buy public transport tickets in advance in the app and use the ticket when your journey in the local traffic starts.
