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Claim compensation for a train delay

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When can you claim for compensation? You can claim for compensation if the train has been at least an hour late. This applies only to long-distance trips. The order number as well as the reference number can be found in the receipt emailed to you with yout ticket.

1

Enter your ticket’s order number so that we can find your journey

Mandatory field
2

In addition, enter the payment reference information

Mandatory field