Claim com­pen­sa­tion for a train delay

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You can claim for compensation when:

  • your journey has been in long-distance
  • your train has been at least an hour late from the arrival time marked on your ticket

The order number as well as the reference number can be found in the receipt emailed to you with your ticket. If you have booked your journey with a multi-, season or holiday ticket, please log in to claim for compensation.

Please note we don't compensate sums lower than 4 €. If the delay caused you other expenses, you can claim for compensation for those expenses using this form, Opens in a new tab.

*Indicates mandatory

Enter your ticket’s order number so that we can find your journey

In addition, enter the payment reference information