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Claim compensation for a train delay

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When can you claim for compensation? You can claim for compensation if the train has been at least an hour late. This applies only to long-distance trips. However, please note we don't compensate amounts less than 4 €. The order number as well as the reference number can be found in the receipt emailed to you with yout ticket.


Enter your ticket’s order number so that we can find your journey

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In addition, enter the payment reference information

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