Skip to content

Claim compensation for a train delay

Log in and save time

Please remember to log in before filling in the form.

Search for your journey

When can you claim for compensation? You can claim for compensation if the train has been at least an hour late. This applies only to long-distance trips. However, please note we don't compensate amounts less than 4 €. The order number as well as the reference number can be found in the receipt emailed to you with yout ticket.

1

Enter your ticket’s order number so that we can find your journey

Mandatory field
2

In addition, enter the payment reference information

Mandatory field