Business Services
Buy tickets
Corporate customer service
By calling this number, you can buy and book tickets and check timetables.
- Service hours Mon–Fri 7 a.m.–8 p.m.
- Tel. 0600 199 55, EUR 2/answered call + LNC
Customer information & invoicing
Collaboration agreements and corporate invoicing
We help you with customer information updates, contractual and invoicing issues. and online shop-related issues. We also provide support for the use of the online shop.
- Service hours Mon–Fri 9 a.m.–3 p.m.
- businesstravel@vr.fi
- Tel. 0307 26595
Change to booking of sleeper cabins
As part of developing our digital services, we have to make a temporary change to how sleeper cabins of night trains are booked. Starting on 26 May, night train sleeper cabins can be booked easily and quickly on our new vr.fi website or by contacting our customer service.
For this period of time, sleeper cabins cannot be booked by logging in with a corporate account and for the time being credit card is the only accepted payment method.
Information about the corporate ticket
A corporate ticket is the most flexible ticket alternative for our contractual customers. If your travel plans change unexpectedly, the corporate ticket can be changed accordingly.
- With a corporate ticket, you will always travel in the Ekstra Class.
- Check the ticket price by logging in to our Corporate Online.
- As a contractual customer, you can get discount on the corporate ticket.
You can change the departure date or time of the corporate ticket free of charge at a VR service point or by calling to VR’s customer care before the departure or 24 hours after the departure, at the latest.
If the ticket is changed for a more expensive service, we will charge the price difference when the ticket is changed. We will not compensate the price difference when the ticket is changed to a less expensive service. You can cancel your corporate ticket before departure at VR service points at stations or by calling VR’s customer care. The cancellation fee is EUR 10.
You can buy corporate tickets:
- through our Corporate Online
- by calling our corporate customer service tel. 0600 199 55
- from VR service points at stations
- from travel agencies
You will receive your tickets by email and/or as an SMS to your mobile phone.
Information on the multi-tickets
Select a multi-ticket if you travel the same route regularly. With a 10- or 30-trip multi-ticket, you can travel on all trains on the route marked on the ticket, in both directions.
- You can buy 10- or 30-trip multi-tickets.
- With a multi-ticket, you can travel more comfortably in the Ekstra Class, where daily newspapers and a coffee and tea service are also included in the price.
- Multi-tickets are also available in the Eko Class.
- Multi-tickets cannot be changed or cancelled.
- However you can cancel a journey you have booked using your multi-ticket for long-distance trains for free up to 30 minutes before the scheduled departure of the train.
- You can cancel a journey visiting a VR service point or calling VR's customer support.
The sales locations and delivery methods of multi-tickets for long-distance trains:
- Corporate Online. You can buy and use multi-tickets for Eko or Ekstra Class. You will receive your multi-ticket by email and in your Own Tickets folder if you are signed in. The ticket will be valid for 6 months from the selected start date. The multi-ticket’s validity period can be set to start a maximum of 60 days after the purchase date.
- VR service point. You will receive your multi-ticket for Eko or Ekstra Class as a printout and/or by email. You can also visit a VR service point to book journeys with your multi-ticket. The ticket will be valid for 6 months from the selected start date. The multi-ticket’s validity period can be set to start a maximum of 60 days after the purchase date.
- VR Customer Care. You can buy or book multi-tickets for Eko or Ekstra Class by phone. You will need to pick the ticket up from a VR service point or an R-kioski. The ticket will be valid for 6 months from the selected start date. The multi-ticket’s validity period can be set to start a maximum of 60 days after the purchase date.
- Travel agencies. You can buy multi-tickets for Eko or Ekstra Class. Your multi-ticket will be sent to you by email. You can use your multi-ticket’s order number to book journeys on the vr.fi website, at a VR service point or through VR Customer Support. The ticket will be valid for 6 months from the selected start date. The multi-ticket’s validity period can be set to start a maximum of 60 days after the purchase date.
The sales locations and delivery methods of multi-tickets for VR’s commuter trains:
- Corporate Online. Once you have signed in to the website, you can buy 10-journey multi-tickets. You can always use your multi-tickets both via the website’s My Journeys folder and the VR Matkalla app. The 4 months validity period of multi-tickets will start immediately after purchase.
- VR Customer Care. You can buy or book a multi-ticket from VR Customer Care. You will need to pick the ticket up from a railway station’s VR service point. You can pay for the ticket during the phone call or when picking it up from a service point.
- VR service point. You will receive 10 tickets.
Multi-ticket for long-distance traffic
Please remember to book your journey with your multi-ticket for long-distance trains before the train’s scheduled departure.
- Booking a journey with a multi-ticket works similarly to seat reservation.
- You will need your multi-ticket’s order number when booking a journey on the Corporate Online.
- You can also book a journey with your multi-ticket from VR Customer Support at 0100 3232 (cost 0,06 €/min)or in the VR Matkalla app. We will send you your ticket by email or SMS. You can also pick your ticket up from a station with ticket sales.
- Once you have booked a journey with your multi-ticket, you will receive a ticket that you must show during ticket inspection.
- If you have not booked a journey with your multi-ticket before boarding the train, you must buy a new ticket from the conductor.
- You cannot use your multi-ticket to book a journey for a train that is sold out.
- Multi-tickets cannot be used for train + bus connections nor book a compartment for yourself.
- Please note that you cannot book or pick up tickets for individual journeys with a multi-ticket for long-distance trains from an R-kioski, a Matkahuolto, a Matkahuolto service point or a travel agency.
Multi-ticket for VR's commuter traffic
Please remember to activate the journey before boarding the train.
- Journeys booked with the multi-ticket are valid for 2 hours.
- Traditional paper multi-tickets must be validated with the orange validator in the train’s vestibule when boarding the train.
Information about season tickets
During the validity period of the ticket, you can travel freely on the route of your choice, in the class of your choice.
The price of the season ticket is calculated according to the length of the connection and the duration of the season. The longer the season you choose, the cheaper you will travel.
The season ticket is personal.
Season tickets cannot be changed or cancelled.
The sales locations and delivery methods of season ticket for long-distance traffic
- Corporate Online. You can buy season tickets for Eko or Ekstra Class. You will receive the ticket in your email, but the tickets will remain in the My Tickets folder when you purchase online.
- VR service point. You can buy season tickets for Eko or Ekstra Class and you will receive the tickets as printouts and/or in your email.
- VR's customer service. You can buy or reserve season tickets for Eko or Ekstra Class. You will need to pick the ticket up from a VR service point or an R-kioski.
- Travel agencies. You can buy a ticket for Eko or Ekstra Class. You will receive the season ticket by email or as a printout.
The sales locations and delivery methods of season ticket for VR’s commuter trains
- Corporate Online. You will receive the season ticket attached to your email or as an SMS to your mobile phone.
- VR's customer care. You will receive the season ticket attached to your email or as an SMS to your mobile phone. You can also pick the ticket up from a VR service point at a railway station or an R-kioski.
- VR service point. You will receive the season ticket as a printout.
- The validity period of season tickets is a minimum of 14 and a maximum of 365 days.
- You can choose to start the season in the next 60 days.
- With a VR commuter traffic season ticket, you can travel to the end of your route, even if the train does not reach its destination or you take a changeover train 2 hours before the ticket expires.
If you are travelling with a season ticket, you can sit in any available seat on the train, excluding seats subject to a surcharge such as seats in the Ekstra Class, upstairs in the restaurant car and compartments.
For those who travel with season tickets, a quota of seats has been reserved on the most popular long-distance trains. These seats cannot be booked on the coach map. Please note that you may need to change your seat during the trip if you have selected a non-quota seat. The most popular train services can also be very full at times.
Ensure a wheelchair space
Call our free customer service number and book a wheelchair space for the train service of your choice in advance. There are a limited number of wheelchair spaces on the trains.
The quota seats for passengers with a season ticket until 27 Mar
Download the list of quota seats (PDF in Finnish). The list is valid on 11 Jan-27 Mar
Information on the open single ticket
An open single ticket gives you freedom to plan your trip, since it is valid for 1 month from the purchase date.
You can buy an open single ticket for Eko or Ekstra Class.
An open single ticket cannot be changed or cancelled.
- Corporate Online. Tickets will be sent by email and/or as an SMS.
- Corporate customer service. You need your company identifier when buying tickets. Tickets will be sent by email and/or as an SMS.
- VR service point. You need your company identifier when buying tickets. Tickets will be sent by email and/or as an SMS.
- Travel agency. You need your company identifier when buying tickets.
Tickets will be sent by email and/or as an SMS.
An open single ticket is valid for 1 month from the purchase date on the route marked on the ticket.
We recommend booking a seat for the open single ticket. You can book the seat:
- through the Corporate Online
- through the customer service
- at a VR service point at station
When you book the seat through the customer service or service point, remember to write down the seat information. A separate ticket for the seat will not be sent.
With the open single ticket, you can also board the train without booking a seat.
