First and last mile partners' terms

• HSL’s Conditions of Carriage and Ticket Terms and Conditions apply to HSL tickets and when travelling using HSL tickets. HSL processes the information of HSL tickets bought in the VR Matkalla app in accordance with its Privacy Statement. The statement also covers the details of how to request HSL to erase your data.
  
• The ticket and payment terms of Hämeenlinna Public Transport are applied to the public transport trips and tickets provided by Hämeenlinna public transport.
  
• The ticket and payment terms of Joensuu region's public transport are applied to the public transport trips and tickets provided by JOJO.
  
• The ticket and payment terms of Rovaniemi public transport are applied to the public transport trips and tickets provided by Linkkari.
  
• The ticket and payment terms of Jyväskylä Public Transportation Linkki are applied to the public transport trips and tickets provided by Linkki.
  
• The ticket and payment terms of LSL are applied to the public transport trips and tickets provided by LSL.
  
• The ticket and payment terms of Tampere Regional Transport Nysse are applied to the public transport trips and tickets provided by Nysse. 
  

Do you want to give feedback about the purchase and use of public transport tickets or about your journey on public transport traffic in general? We are happy to receive feedback in order to improve our service further.

We kindly ask you to provide feedback directly to the operator in the following situations:

• General feedback about travelling on local transport
  
• Local traffic's timetables and routes
  
• Feedback regarding local transport vehicles
  

We constantly want to improve our services and therefore your feedback on the following topics, in particular, is valuable to us:

• The ticket purchase process or use of the public transport ticket in the VR Matkalla app
  
• Failure to buy or use a public transport ticket in the VR Matkalla app
  

Send feedback to us