First and last mile partners' terms

• HSL’s Conditions of Carriage and Ticket Terms and Conditions, Opens in a new tab apply to HSL tickets and when travelling using HSL tickets. HSL processes the information of HSL tickets bought in the VR Matkalla app in accordance with its Privacy Statement, Opens in a new tab. The statement also covers the details of how to request HSL to erase your data, Opens in a new tab.
  
• The ticket and payment terms of Hämeenlinna public transport, Opens in a new tab are applied to the public transport trips and tickets provided by Hämeenlinna public transport.
  
• The ticket and payment terms of Joensuu region's public transport , Opens in a new tabare applied to the public transport trips and tickets provided by JOJO.
  
• The ticket and payment terms of Rovaniemi public transport, Opens in a new tab are applied to the public transport trips and tickets provided by Linkkari.
  
• The ticket and payment terms of Jyväskylä public transport, Opens in a new tab are applied to the public transport trips and tickets provided by Linkki.
  
• The ticket and payment terms of Lahti region transport, Opens in a new tab are applied to the public transport trips and tickets provided by LSL.
  
• The ticket and payment terms of Tampere Regional Transport Nysse, Opens in a new tab are applied to the public transport trips and tickets provided by Nysse. 
  
• The ticket and payment terms of Oulu region transport, Opens in a new tab are applied to the public transport trips and tickets provided by OSL.
  
• The ticket and payment terms of Kuopio region transport , Opens in a new tabare applied to the public transport trips and tickets provided by Vilkku.
  

Read more about the use of local public transport tickets in VR's services.

Do you want to give feedback about the purchase and use of public transport tickets or about your journey on public transport traffic in general? We are happy to receive feedback in order to improve our service further.

Feedback about public transport operator

We kindly ask you to provide feedback directly to the operator in the following situations:

• General feedback about travelling on local transport
  
• Local traffic's timetables and routes
  
• Feedback regarding local transport vehicles
  

Feedback about VR services

We constantly want to improve our services and therefore your feedback on the following topics, in particular, is valuable to us:

• The purchase or use of the public transport ticket in the VR Matkalla app
  
• Failure to buy or use a public transport ticket in the VR Matkalla app
  
• General feedback about travelling on VR trains (long-distance traffic as well as R, T, D, G, M or Z commuter trains)
  
• If your feedback concerns both VR and HSL (regarding HSL tickets)
  

By giving feedback, you also consent to VR passing on the information provided in the feedback to HSL if needed and in accordance with VR’s data protection notice. (regarding HSL tickets)

Send feedback to us

Feedback about HSL services

Regarding HSL tickets, you can give feedback to HSL, Opens in a new tab about the following:

• General feedback about travelling on HSL public transport
  
• Feedback regarding the rolling stock, staff or announcements of HSL trains (A, E, I, K, L, P, U, X, Y)
  
• Feedback regarding the other forms of HSL public transport (bus service, metros, trams, the ferry to Suomenlinna)
  
• HSL penalty fares
  
• A potential strike or work stoppage affecting HSL public transport