Basic ticket

Students, children (4–16 years), pensioners, conscripts and persons undergoing non-military service get a discount on the basic tickets. Children aged 0–3 travel for free without a designated seat.

Basic tickets are valid for the journey indicated on the ticket. You can change your itinerary (departure date and time) prior to departure at station ticket offices or by calling VR's customer care on the phone (0800 166 888).

If your journey includes a change of train, any changes to the itinerary must be made before the first leg begins. Note that the route or direction of travel cannot be changed.

Changes to basic tickets are subject to a charge of €5 per change. Changes made via VR's customer care are further subject to a service charge of €1.

If you change your ticket to a more expensive train service, you need to pay the difference when you make the change. The difference is not refunded as a monetary or price refund when changing to a less expensive train service.

You can cancel your ticket before departure and receive a refund if you bought cancellation insurance when purchasing the ticket.

Please note: If you bought your ticket through a retailer, please contact them directly if you want to make any changes or cancel the ticket.

Purchasing channels for basic tickets:

• vr.fi
  
• VR Matkalla mobile app
  
• Station ticket offices
  
• Ticket vending machines
  
• VR customer service telephone: 0600 41 900 (EUR 1.99/answered call + LNC), Mon–Fri 5–22, Sat–Sun and public holidays 7–22. When calling from abroad: +358 923 192 902
  
• R-Kiosks
  
• Matkahuolto points of sale and agents
  
• Travel agencies and VR retail partners
  
• Railbus vending machines (the vending machines will be removed from use by the end of 2021)
  

Your ticket may be delivered by e-mail, as a mobile ticket or as a printed ticket.