Continue your journey on JOJO's public transport

• A single ticket for local transport can be bought via the VR Matkalla app when the departure or destination station of the train journey is in the local transport area.
  
• Local transport single tickets can be bought when buying VR's single tickets and booking a journey with a multi or holiday ticket.
  
• You can buy adult single tickets for local transport via our VR Matkalla app.
  
• The local transport ticket for the onward connection must be activated within 24 hours after the train's arrival.
  
• When you are buying local transport single tickets for your travel group, everyone in the group gets the same kind of ticket.
  

• Single tickets for local traffic are priced according to the local transport company’s own prices. A VR service charge of EUR 0.50 per passenger is added to single tickets bought via the VR Matkalla app.
  
• Only adult single tickets can be purchased from VR Matkalla app.
  

• Normal practices apply to any changes and cancellations of train journeys.
  
• If the train journey is delayed, general compensation practices will be followed also with local public transport single tickets.
  

Local public transport tickets and cancellations

• Local public transport single tickets are not covered by cancellation insurance. Local public transport single tickets that have already been bought cannot be cancelled.
  

Local public transport tickets and changes

• Purchased local public transport single tickets cannot be changed.
  
• If you wish to change your train journey, the local public transport single ticket bought together with the original journey will be transferred to the new train journey.
  

• HSL’s Conditions of Carriage and Ticket Terms and Conditions apply to HSL tickets and when travelling using HSL tickets. HSL processes the information of HSL tickets bought in the VR Matkalla app in accordance with its Privacy Statement. The statement also covers the details of how to request HSL to erase your data.
  
• The ticket and payment terms of Hämeenlinna Public Transport are applied to the public transport trips and tickets provided by Hämeenlinna public transport.
  
• The ticket and payment terms of Joensuu region's public transport are applied to the public transport trips and tickets provided by JOJO.
  
• The ticket and payment terms of Rovaniemi public transport are applied to the public transport trips and tickets provided by Linkkari.
  
• The ticket and payment terms of Jyväskylä Public Transportation Linkki are applied to the public transport trips and tickets provided by Linkki.
  
• The ticket and payment terms of LSL are applied to the public transport trips and tickets provided by LSL.
  
• The ticket and payment terms of Tampere Regional Transport Nysse are applied to the public transport trips and tickets provided by Nysse. 
  

Do you want to give feedback about the purchase and use of public transport tickets or about your journey on public transport traffic in general? We are happy to receive feedback in order to improve our service further.

We kindly ask you to provide feedback directly to the operator in the following situations:

• General feedback about travelling on local transport
  
• Local traffic's timetables and routes
  
• Feedback regarding local transport vehicles
  

We constantly want to improve our services and therefore your feedback on the following topics, in particular, is valuable to us:

• The ticket purchase process or use of the public transport ticket in the VR Matkalla app
  
• Failure to buy or use a public transport ticket in the VR Matkalla app
  

Send feedback to us