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Train travel and safety

This is how we ensure your safety.

Your safety is important to us

We will continuously update this website regarding your safety and possible changes to your travelling.

The most frequently asked question
You need to wear a mask on all VR's long distance and commuter trains.

Flexible terms and conditions for changes

You can make changes to single tickets of long-distance traffic and to CarTrain packages.

Changes for single tickets of long-distance traffic

  • If you've bought your ticket in the VR Matkalla app or as signed in at vr.fi, you can make changes to your journey time and date in the app. If you need to make changes to a night train journey with a cabin or car space, please contact our customer support.
  • You can also change your ticket by calling our customer support 0100 3232 (cost 0,06 €/min + lnc/mcc), or by visiting our ticket office at Helsinki, Järvenpää, Hyvinkää or Tampere station.
  • Changes are subject to a charge of €5/ticket.
  • Changes to the itinerary shall be done before the train’s scheduled departure.
  • You can only transfer your journey within the currently sold season; this season will end on Jun 19 2022. The same applies for night trains (other than car packages) which are for sale up to Aug 14 2022.
  • If you change your ticket to a more expensive train service, you need to pay the difference when you make the change. The difference is not refunded as a monetary or price refund when changing to a less expensive train service.
  • Changes made at our station ticket office are further subject to a service charge of €1.

More information about changing and cancelling car-carrier tickets is available here

The covid-19 passport

The restaurant cars are open daily from 5 am to 6 pm. The covid-19 passport will be checked at the checkout of the restaurant car from restaurant car customers over the age of 16. The train can be entered without a covid-19 passport.

Own compartment or an empty seat next to you

Do you want to travel even more comfortably? Now you can book a 2-, 4- or 6-person cabin for yourself or an empty seat next to you.

Read more

How we make train travel as safe as possible

In close cooperation with authorities, we try to make train travel as risk-free as possible. By taking this checklist into account, you can help us make our journeys together safer.

6 steps we take to look after you

  1. Wearing a face mask You need to wear a mask on all VR's long distance and commuter trains. The mask requirement does not apply to children under the age of 12. It is possible to buy a mask from the conductor onboard our long-distance trains.
  2. Clean trains We clean our trains and premises more intensively with disinfecting cleaning products and disinfection equipment. Major stations are equipped with hand sanitiser stations, and hand sanitiser dispensers can be found on our trains.
  3. Safe distance We aim to minimise personal contact with customers and among our personnel. We recommend buying your ticket in advance using our digital sales channels without any need for personal contacts. The ticket offices in Helsinki, Tampere, Järvenpää and Hyvinkää are open. You can contact us by phone and on social media.
  4. More flexibility in train tickets We offer more cheaper single tickets are available for off-peak train services compared to normal. In case of any disruptions, we will extend the validity period of multi-tickets.

  5. Coaches added to trains We have added more coaches to busy train services, and we monitor the traffic situation on a constant basis. Our sales channels use an algorithm that selects seats as far from other passengers as possible.
  6. Healthy on board Our personnel only work when they are healthy. Everyone at VR carefully adheres to the guidelines for tracing and breaking potential chains of transmission. If a passenger gets respiratory symptoms on board a train, we provide them with a respiratory mask and separate them from other passengers.

5 tips for train travel

  1. Getting there together in good health. Let’s travel only when healthy.
  2. Getting there together digitally. Buy your ticket safely without contact on your own device and, on the coach map, select a seat surrounded by as much empty space as possible. You must reserve a seat on the train even if you have a multi-ticket. You can also change seats during the journey within the same class, if you wish to do so.
  3. Getting there together at a safe distance. When possible, avoid peak hours and remember to keep a safe distance also when boarding and exiting the train. As far as possible, choose a train outside of peak hours. Weekday mornings, afternoons, Friday evenings and Sundays are peak hours.
  4. Getting there together hygienically. Ensure good hand hygiene and hygienic coughing and sneezing throughout the journey. Also avoid unnecessary touching of surfaces.
  5. Getting there together in good spirits. With cooperation, a positive attitude and care for each other, we can reach our destination safely!

Are face masks obligatory on trains?

You need to wear a mask on all VR's long distance and commuter trains. Our own personnel wear face masks on the train throughout their shifts.

You can buy a Finnish face mask from conductors on long-distance trains. The price of a face mask on the train and at service points is EUR 1.00.

Are restaurant cars open as usually?

The restaurant cars are open daily from 5 am to 6 pm. The covid-19 passport will be checked at the checkout of the restaurant car from restaurant car customers over the age of 16. The train can be entered without a covid-19 passport.

Learn more about the restrictions concerning restaurant cars

Is it safe to travel by train?

We do everything in our power to ensure the safety of our passengers. We follow the guidelines of THL and other authorities carefully.

All in all, we have taken around a hundred individual measures to promote the safety of train travel in these exceptional circumstances.

Are the trains full?

VR continuously monitors the capacity utilisation rate of train services and adds cars if passenger volumes increase, when possible. If you want to ensure sufficient space on the train, you should avoid travelling during peak times. Weekday mornings, afternoons, Friday evenings and Sundays evenings are peak hours. You can also ensure sufficient space on the train by booking your own cabin or an empty seat next to you.

How can I keep a safe distance on the train?

The train is the most spacious form of public transport. However, it must be admitted that keeping a sufficient safe distance throughout the journey may be challenging in public transport at peak times.

However, we have taken measures to minimise the risk of infections. You can now purchase an empty seat next to you or reserve an entire compartment. In addition, our algorithms always maximise your distance to other passengers.

What are the terms and conditions for ticket cancellations?

We have returned to using the regular terms and conditions for ticket cancellations. Check the terms and conditions for your ticket from the ticket page and read more about the cancellation insurance here.

Can I change my seat during a long distance train trip if there are empty seats available?

When booking your long-distance train ticket, you can already choose a seat in a less crowded area on the seat map. If you wish, you can also move to sit in a less crowded area during the train trip, provided that there are empty seats available in the same travel class. Please note that new passengers may get on the train on each station, so you may need to change your seat again. You can always ask help from the conductor.

How can I change my Interrail Pass?

  • If you have purchased your Interrail Pass from VR, you can postpone or cancel your unused pass at our service points in Helsinki, Hyvinkää, Järvenpää and Tampere.
  • Please also note that you have to bring your physical Interrail Pass and ticket folder with you when going to a VR service point.
  • If you have purchased your Interrail Pass from the interrail.eu site, you can find the most up-to-date instructions here.

Full-price Interrail Pass. Pass purchased prior to April 1, 2020, and unused:

  • You can reschedule the validity period of your pass. The pass must be rescheduled by April 30, 2021
  • You can cancel the pass free of charge  

Promotional price Interrail Pass. Pass purchased prior to April 1, 2020, and unused:

  • You can reschedule the validity period of your pass. The pass must be rescheduled by April 30, 2021
  • You can cancel the pass for a 15% cancellation fee

What does VR do if it suspects a passenger on a train has a coronavirus infection?

We are prepared for cases of suspected infections on our trains. We have prepared guidelines together with THL, and our train personnel follows these guidelines.

  • If there is any reason to suspect an infection, the passenger in question is moved further away from other passengers. Where possible, a private WC is reserved for the passenger to minimise the risk of further infections.
  • We have equipped our long-distance trains with respiratory masks and protective gloves that will be used for protecting the personnel and the person suspected of having the infection.
  • The contact information of passengers is taken down for reporting purposes
  • The passenger suspected of having the infection is directed to healthcare services, in accordance with THL’s instructions.

In the case of a confirmed coronavirus infection, the health authorities will contact people who have had close contact with the infected person.

Miten VR ohjaa matkustajavirtoja ja varmistaa hygienian asemilla ja junissa?

Oheisessa suunnitelmassa on kuvattu VR:n toiminta ja perusperiaatteita matkustajavirtojen ohjaamisessa ja hygienian varmistamisessa. Toimenpiteiden tavoitteena on ehkäistä Covid 19 -tartuntojen leviämistä sekä varmistaa, että matkustaminen sekä asemilla että junissa säilyy terveysturvallisena.