Put your travel money to use!

Congratulations for the earned travel vouchers and thank you using your Veturi usernames so enthusiastically. The travel vouchers will be delivered by 12.6.2017 and the Veturi customers who accrued enough purchases during the campaign have been notified by email. Veturi customers were able to collect summer money for themselves between March and May 2017.

 

The travel voucher is in the VR Online Shop waiting to be used for your own tickets. It can also be seen in the Online Shop when your booking has proceeded to payment. Please note that the travel voucher can only be used as a whole once.

 

Using the travel vouchers

You can use the travel voucher when you pay your train ticket in the VR Online Shop, at station ticket offices or by ringing Customer Care (tel. 0600 41 900 €1.99/answered call + local network charge). Please note that you will not be able to use the travel voucher on VR Mobile.

In the Online Shop

Log in, choose your ticket and proceed to choose the delivery method and payment for the ticket. You will see your travel voucher in the section Select method of payment and can choose your preferred option for paying the ticket with a travel voucher.

At the station or on the telephone

Identify yourself as a Veturi member by giving your Veturi username and say that you have a travel voucher. The customer service advisor will use the travel voucher the way you wish it to be used.

 

Important to remember

The travel voucher is personal and you are always required to log in as a Veturi customer to use it. Your travel voucher is valid until 30 September 2016.

The voucher is not exchangeable for cash, and no refund will be given. You can pay part of your train ticket or the whole ticket with the travel voucher. The travel voucher can only be used once. Therefore, please note that the whole travel voucher must always be used, and no refund will be given for the possible remaining sum. A ticket purchased using a travel voucher can be changed or cancelled if the ticket terms allow it. If a ticket purchased using a travel voucher is cancelled, the part paid with the travel voucher will be refunded in cash (refunds only at station ticket offices). If the value of a single purchase made using the travel voucher is less than the value of the customer’s travel voucher, the unused part will not be refunded in cash or as a new travel voucher. No compensation will be paid for a travel voucher that has not been collected.

 

TERMS AND CONDITIONS OF THE VETURI TRAVEL VOUCHER CAMPAIGN

Buy your train tickets using your Veturi User ID and earn a VR travel voucher worth EUR 10, 25 or 40 to pay for your future train journeys. The accrual period is 1 March - 31 May 2017. Remember to update your email address and other Veturi information by 31 May 2017, so that you’ll get the right details for travel vouchers you may have earned as well as instructions for use.

What increases the purchase total?

Purchases increasing the total which entitle your voucher include domestic train tickets (excluding HSL tickets) and the additional services bought for them (e.g. cancellation insurance), as well as tickets for trains between Finland and Russia that the customer has bought while logged in during the accrual period with a personal Veturi User ID. Cancelling train tickets bought during the accrual period reduces the accrued total of purchases.

The accrual period is 1 March - 31 May 2017. The purchase must be completed while using your Veturi User ID. Please note that the purchase transaction cannot be entered later by re-using the User ID. While logged in, you can buy train tickets from the VR Online Shop, VR Mobile, station ticket offices, ticket machines, any R-Kiosk, or by phone from VR Customer Care.

The customer will receive one travel voucher, the value of which is determined by the purchases made during the accrual period. If the total value of purchases during the accrual period is EUR 200.00 – 499.99, the customer will receive a travel voucher to the value of EUR 10. If the total value of purchases during the accrual period is EUR 500.00 – 799.99, the customer will receive a travel voucher to the value of EUR 25. If the total value of purchases during the accrual period is at least EUR 800.00, the customer will receive a travel voucher to the value of EUR 40.

Travel voucher delivery

The travel vouchers earned will be sent to Veturi member via email by 12 June 2017, and instructions for using the vouchers are sent in the same message. After you get the message, you can find your travel voucher online in the My tickets section after you log into Veturi. Members must update their email addresses to Veturi by 31 May 2017 in order to have the vouchers sent to their updated addresses. VR does not accept responsibility for emails that cannot be delivered.

Using travel vouchers

The travel voucher, which is delivered in June, must be used by 31 August 2017. The travel voucher can be used to purchase train tickets for domestic travel from the VR Online Shop, by phone from VR Customer Care and from station ticket offices, depending on the ticket selection available at the purchase location in question. Travel vouchers cannot be used in m.vr.fi or in beta.vr.fi websites nor in VR Commuter or VR Mobile Apps. The travel voucher is personal and it must be used while logged in, i.e. when using your Veturi User ID. One cannot buy HSL tickets or TrainBus tickets with the travel vouchers.

The travel voucher cannot be exchanged for cash. A ticket purchased using a travel voucher can be changed or cancelled if the ticket terms allow it. If a ticket purchased using a travel voucher is cancelled, the part paid with the travel voucher will be refunded in cash (refunds only at station ticket offices). The total worth of the travel voucher must be used in one go. If the value of a single purchase made using the travel voucher is less than the value of the customer’s travel voucher, the unused part will not be refunded in cash or as a new travel voucher. No compensation will be paid for a travel voucher that has not been collected.

Other terms and conditions

VR shall not accept responsibility for problems due to third parties, such as service interruptions or problems in the internet connection, issues caused by the customer’s firewall or virus programme, or any harmful intentional or unintentional actions by the customer. VR’s liability during the campaign is limited to direct damage and to the value of the earned travel voucher at maximum. All decisions concerning any ambiguities arising from the application and interpretation of the terms and conditions of the campaign shall be made by VR. VR reserves the right to change these campaign terms and conditions.

More information about the other terms and conditions of the Veturi customer loyalty programme and about the handling of personal data is available here

 

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