How to use your Veturi travel voucher
Congratulations on earning travel vouchers!
Where can I find the travel voucher?
After you have received the message about the earned travel voucher, you can find it in the My tickets section in the VR.fi online shop. Please note that the travel voucher is personal and you are always required to indicate you are a Veturi member to use it.
For how long will the travel voucher remain valid?
The travel vouchers delivered in January must be used by 31 March 2018.
The travel vouchers delivered in March must be used by 13 May 2018.
When you are logged in, you can see the validity of your travel voucher in the My tickets section. Please note that the travel voucher must be used in its entirety.
What can I pay with the travel voucher and where?
You can use the travel voucher to pay for your train ticket for travel in Finland when you purchase tickets:
in the vr.fi online shop
at station ticket offices
by calling VR Customer Care, tel. 0600 41 900 (€1.99 per answered call + local network charge).
Please note that you cannot use the travel voucher on the m.vr.fi or beta.vr.fi website or in the VR Commuter or VR Mobile application. The travel voucher cannot be used for purchasing HSL or TrainBus tickets.
Please note that the travel voucher must be used in its entirety. You can pay your train ticket in part or in full with the travel voucher.
How do I pay with the travel voucher?
In the online shop
Log in, choose your ticket and proceed to choose the delivery method and payment for the ticket. You will see your travel voucher in the section Select method of payment and you can choose your preferred options for paying the ticket with a travel voucher.
At the station or by phone
Start your train ticket purchase by saying that you are a Veturi member and that you have a travel voucher. The Customer Service advisor will apply the travel voucher the way you wish it to be used.
What if I want to change or cancel a ticket I have purchased with a travel voucher?
You can change or cancel a ticket you purchased with a travel voucher if the ticket terms allow it. Learn more about the terms of different ticket types under the Tickets section.
If you have purchased a ticket and cancellation insurance with a travel voucher and then cancel the ticket, the part paid with the travel voucher will be refunded in cash. Please note that refunds are only made at station ticket offices.
What else should I bear in mind when using the travel voucher?
If the value of your purchase is less than the value of the travel voucher, the unused part will not be refunded in cash or as a new travel voucher. The travel voucher is not exchangeable for cash and no compensation will be paid for a travel voucher that has not been collected.