Conditions of Carriage for Passenger Services between Finland and Russia
Compensation in case of delay
If an Allegro, Tolstoi or an additional train service operated between Finland and Russia arrives delayed by 60 minutes or more at the destination station stated on the passenger's ticket the passenger has the right to seek compensation as follows:
- -25% of the fare if the train is delayed by 60-119 minutes
- -50% of the fare if the train is delayed 120 minutes or more.
For tickets sold in Finland a compensation claim application is filled in online.
The compensation is paid within 30 days of the reception of the compensation claim.
It is not possible to replace lost train tickets purchased in Russia
You cannot receive new tickets to replace lost tickets purchased in Russia.
Tolstoi Business Class
Tolstoi Business Class compartments are sold for one or two persons. The passengers receive a joint ticket. Discounts are not granted to children.
Two children under the age of six may travel with an adult free of charge. Two adults travelling in the compartment may be accompanied by one child under the age of six.
Groups of six persons or more receive a 20% discount on the fare (does not apply to Allegro First Class meals).
Children aged between 6 and 16 years receive a 30 % discount, other discounts not applicable
Bookings may be done 60 days before departure date at the earliest
Group tickets must be paid within 21 days after reservation has been made, anyhow latest 14 days before the train's departure at the latest
Changes and cancellations must be made latest 11 days before the train's departure
If customers decrease the number of passengers in the group 60–11 days before departure the cancellation charge is 10 percent per passenger.
Unpaid reservations are cancelled automatically.
Allegro conference compartment
The conference compartment is booked for 1-6 persons but the price is the same regardless of the number of passengers. A joint ticket is sold to passengers travelling in the conference compartment. The cancellation charge is 60 euros.
Conductors and car attendants have the right to check certificates entitling passengers to a discount at any time during the trip.
Payment of compensation to customers for a partially used train ticket when the trip is discontinued due to a reason attributable to the carrier.
If the trip is discontinued due to a reason attributable to the carrier the difference between fare between the departure and destination station stated on the ticket and the fare of the distance actually travelled by the passenger is refunded as the ticket is only partially used. The fare is not refunded if passengers have used the replacement transport offered by the carrier.
When transporting passengers and hand luggage the carrier's liability is determined according to agreements on rail transports concluded by the Republic of Finland and the Russian Federation and applicable national legislation.
Allegro™ is a registered trademark.