Cancel a ticket
Search refund for an unused ticket. Please note that you can only cancel the ticket if you have purchased the separate Cancellation insurance.
Tickets purchased from travel agencies can be changed through VR Customer Support tel. 0800 166 888 (open Mon–Sun from 5 to 22, number is free of charge), at ticket offices, or at the travel agencies where they have been purchased. Ticket cancellations should be made at the same place where the ticket has been purchased.
Tickets purchased by phone from VR Customer Care can be changed/cancelled through VR Customer Support tel. 0800 166 888 (open Mon–Sun from 5 to 22, number is free of charge), or at ticket offices.
If you have purchased cancellation insurance for your ticket, the ticket can be cancelled without cost. Without cancellation insurance, tickets cannot be cancelled. Read the terms in full. If the train is late by over 60 minutes and your ticket remains unused, you can cancel your ticket even if you have not purchased the cancellation insurance. Please note! Not all tickets can be cancelled.
14.8. demonstration and season tickets
The Finnish Locomotive Drivers' Union walkout will halt all train traffic on Aug 14th at 6:00 p.m.- 15 Aug 15th at 12:00 p.m Passengers using VR season tickets can apply for reimbursement if they wish to do so.
Season ticket holders can apply for reimbursement for tickets purchased online using this page's ticket cancellation form and selecting the Online Store option.