Cancel a ticket

Search refund for an unused ticket. Please note that you can only cancel the ticket if you have purchased the separate Cancellation insurance.

Where did you buy the ticket?

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Cancellation insurance

If you have purchased cancellation insurance for your ticket, the ticket can be cancelled without cost. Without cancellation insurance, tickets cannot be cancelled. Read the terms in full. If the train is late by over 60 minutes and your ticket remains unused, you can cancel your ticket even if you have not purchased the cancellation insurance. Please note! Not all tickets can be cancelled.

Your train was delayed for more than 60 minutes?

Enter to cancel the ticket details

What are the tickets you want to cancel?

Contact Information

The long-distance tickets purchased from VR Mobile can be changed/cancelled in accordance with their change and cancellation terms. Read the terms in full. Changes to tickets can be made through VR Customer Care, tel. 0203 32 039 or at ticket offices. Cancellations can be made only at ticket offices. Commuter services zone area single tickets cannot be changed/cancelled.
Tickets purchased from ticket machines can be changed and cancelled in accordance with their change and cancellation terms at ticket offices.
Tickets purchased from ticket offices can be changed/cancelled in accordance with their change and cancellation terms through a ticket office or VR Customer Support tel. 0800 166 888 (open Mon–Sun from 5 to 22, number is free of charge). Cancellations can be made only at ticket offices. Read the terms in full.

If you have purchased cancellation insurance for your ticket, the ticket can be cancelled without cost. Without cancellation insurance, tickets cannot be cancelled. Read the terms in full. If the train is late by over 60 minutes and your ticket remains unused, you can cancel your ticket even if you have not purchased the cancellation insurance. Please note! Not all tickets can be cancelled.
Tickets purchased from R-kiosks can be changed/cancelled at ticket offices or through VR Customer Support tel. 0800 166 888 (open Mon–Sun from 5 to 22, number is free of charge). Changes and cancellations are subject to ticket terms. Read the terms in full.

Tickets purchased from travel agencies can be changed through VR Customer Support tel. 0800 166 888 (open Mon–Sun from 5 to 22, number is free of charge), at ticket offices, or at the travel agencies where they have been purchased. Ticket cancellations should be made at the same place where the ticket has been purchased.

Tickets purchased by phone from VR Customer Care can be changed/cancelled through VR Customer Support tel. 0800 166 888 (open Mon–Sun from 5 to 22, number is free of charge), or at ticket offices.

If you have purchased cancellation insurance for your ticket, the ticket can be cancelled without cost. Without cancellation insurance, tickets cannot be cancelled. Read the terms in full. If the train is late by over 60 minutes and your ticket remains unused, you can cancel your ticket even if you have not purchased the cancellation insurance. Please note! Not all tickets can be cancelled.

14.8. demonstration and season tickets

The Finnish Locomotive Drivers' Union walkout will halt all train traffic on Aug 14th at 6:00 p.m.- 15 Aug 15th at 12:00 p.m Passengers using VR season tickets can apply for reimbursement if they wish to do so.

Season ticket holders can apply for reimbursement for tickets purchased online using this page's ticket cancellation form and selecting the Online Store option.

Read more about the impacts of the walkout