Customer Care contact information

Please get in touch if you need any help concerning train travel. Use the form to give feedback, seek compensation or ask about train travel at your leisure.

I want to...

Anna palautetta

give feedback.

Tell us what you think of our services.

Peruuta

cancel a ticket 
purchased online.

Get refund for an unused ticket.

Myöhässä

claim compensation

for a delay of over 60 minutes.

Epäonnistunut ostos

claim compensation
 for an unsuccessful
 ticket purchase.

The purchase transaction failed or there was a problem with the amount charged.

 

You can also check out the train travel ABCs we have compiled to make your trips easier. If you cannot find the help you seek, you can reach VR Customer Care by phone every day 7-22 by calling 0600 41 902. Other contact information is available on this page.

Pariskunta laiturilla

Ask about train travel

Ask us about train travel using the form. We will be happy to help you with any questions you might have.
Ask about train travel

Some

VR in social media

Contact us in social media using your preferred channel, such as Facebook or Twitter. See all our social media channels.
Read more about social media

 

Mies laiturilla

ABCs of Train Travel

The ABCs of Train Travel will be your guide for trips to local destinations, Russia or even a night/car train to the north or south.
ABCs of Train Travel

Service numbers

   

VR Customer Care
Open M-Su from 7 to 22
Information, bookings, timetable, prices, tickets
0600 41 902
Price of call in Finland
€1,99/answered call + local network charge
When calling from a non-Finnish phone number +358 9 2319 2902

Feedback  0203 32034
M-F from 9 to 12
€0.088/min.

Commuter traffic
p. 0600 41 904
€1,99/answered call + local network charge

When calling from a non-Finnish phone number
+358 9 2319 2902

VR-Group Ltd
0307 10 

Vilhonkatu 13
00100 Helsinki
Fax: 0307 26 551
e-mail: firstname.lastname@vr.fi

Online-shop and mobile ticketing support  0203 32033
Open M-Su from 7 to 22
€0.088/min

Inva services
0600 41 902
VR Customer Care
M-Su from 7 to 22
€1,99/answered call + local network charge

By train to Russia
p. 0600 41 905
M-Su from 7.00 to 22.00
1,99 €/answered call + local network charge

Business Sales
0307 23 702
International train traffic
0600 41 906
Calls from abroad  +358 9 2319 2902
M-F from 12.00 to 16.00
Price of call in Finland, €1,99/answered call + local network charge
 
Penalty fares 
09 476 64111 
HSL Junaliikenteen tarkastusmaksutoimisto
Elielinaukio 3
FI-00100 Helsinki
M-F from 8.30 to 16
Live train updates during service disruptions
0203 32037
€0.088/min.
Group Sales
0307 23 704
Multi-ticket seat booking 0203 32035
€0.088 /min.
Enquiries for lost property
0600 41 006
(1,97€/min + Inc.) within Finland
+358 303 9006 from abroad
Finland's Found Property Service
www.loytotavara.net 
Cancellations 0203 32041
€0.088 /min.
 


Telephone privacy protection

VR records calls in order to confirm the content of calls. Recordings are used to secure the rights of the customer and VR. Recordings are also used in VR's internal training of personnel to develop customer service and improve quality. The recordings are not used for other purposes or released to third parties.

Frequently asked questions

How many ticket types can be selected simultaneously?

Three different ticket types can be selected at one time and in total a maximum of 10 passengers.

I travel with my small child in a sleeping car and I'm afraid the child will fall from the berth. What do I do?

The lower (blue sleeping cars) or lower and middle berths (double decker sleeping cars) can be equipped with a safety net so that the child does not fall down from the berth. You can ask for a safety net when purchasing tickets from station ticket offices or by calling VR Customer Care, tel. 0600 41 900.

Are multi-ticket seat bookings shown in My information?

Multi-ticket seat bookings are not shown in My information. Customers receive an e-mail message when booking seats. 

I registered for Veturi but still cannot view a valid offer?

When you register as a new Veturi customer the special offers will be displayed within about 5 minutes of joining.

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