Customer Care contact information

Please get in touch if you need any help concerning train travel. You can also check out the train travel ABCs we have compiled to make your trips easier.
 
If you cannot find the help you seek, you can reach VR Customer Care by phone every day 5-22 by calling 0600 41 900. Other contact information is available on this page.
 

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give feedback.

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cancel a ticket 
purchased online.

Get refund for an unused ticket.

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claim compensation

for a delay of over 60 minutes.

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claim compensation
 for an unsuccessful
 ticket purchase.

The purchase transaction failed or there was a problem with the amount charged.

 

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ABCs of Train Travel

The ABCs of Train Travel will be your guide for trips to local destinations, Russia or even a night/car train to the north or south.
ABCs of Train Travel

Customer Care service numbers

VR Customer Care
tel. 0600 41 900

Finland's and Russia's train traffic
Open Mon–Sun from 5 to 22
Price of call in Finland
€1.99 / answered call + local network charge

  • Timetable and train ticket price inquiries

  • Train ticket bookings and purchases

  • Customer service in Finnish, Swedish and English

VR Customer Support
tel. 0800 166 888

Open Mon–Sun from 5 to 22
Free of Charge

  • Ticket changes and cancellations

  • Online and mobile store support

  • Information about problem situations that affect train traffic

  • Disability services

  • Customer service in Finnish, Swedish and English

Multi-ticket train trip reservations
tel. 0800 133 300

Open Mon–Sun from 5 to 22
Free of Charge

Business and Group Sales
(groups over 10 people)
tel. 0600 19 955
Open Mon–Fri from 8 to 17
Price of call in Finland
€1.99 / answered call + local network charge

VR-Group Ltd
tel. 0307 10

Vilhonkatu 13
00100 Helsinki
Fax: 0307 26 551
e-mail: firstname.lastname@vr.fi

Penalty fares
tel. 09 476 64111
HSL Junaliikenteen tarkastusmaksutoimisto
Elielinaukio 3
FI-00100 Helsinki
Mon–Fri from 8.30 to 16

Enquiries for lost property
tel. 0600 41 006
(€1.97 / min + Inc.) within Finland
+358 303 9006 from abroad
Finland's Found Property Service
www.loytotavara.net

 

 

Telephone privacy protection

VR records calls in order to confirm the content of calls. Recordings are used to secure the rights of the customer and VR. Recordings are also used in VR's internal training of personnel to develop customer service and improve quality. The recordings are not used for other purposes or released to third parties.

Frequently asked questions

What benefits do I get from the mobile application?

When using the mobile application downloaded to your mobile you can search timetables and purchase ticket faster. After registering as a Veturi member customers log into the service automatically when opening the application. Purchased tickets are automatically saved in the application's ticket folder and the route can be saved in the calendar. With the application you can easily manage favourite routes and the ticket folder.

Why don't all of the departures to St. Petersburg and Moscow appear immediately in the search results?

There are only a few departures to Russia in a single day, so there is no need to increase the number of search results.

Do tickets bought from other VR sales locations show up in the Tickets folder of a Veturi customer?

The Tickets folder of a Veturi customer shows all tickets that have been bought or reserved while logged on when the customer uses the VR Mobile application. However, this applies only to tickets that are among those which are currently available in the Mobile Shop - not multi tickets or season tickets, for instance.

Where do I find the prices of tickets for students or pensioners?

The price calendar shows the price of a trip for an adult. Other prices can be found in the Online shop.

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