Customer Service contact information

Please get in touch if you need any help concerning train travel. You can also check out the train travel ABCs we have compiled to make your trips easier.
 
If you cannot find the help you seek, you can reach VR Customer Care by phone tel. 0600 41 900. We are open on Monday–Friday at 5–22 and Saturday–Sunday and Bank Holidays at 7–22. Other contact information is available on this page.
 

Contact us via form

You can give us feedback or cancel your tickets via form. You can also claim compensation for your delayed train journey via form.

Contact via form

 

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VR on social media

Contact us in social media using your preferred channel, such as Facebook or Twitter. See all our social media channels.
Read more about social media

 

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ABCs of Train Travel

The ABCs of Train Travel will be your guide for trips to local destinations, Russia or even a night/car train to the north or south.
ABCs of Train Travel

Customer Care service numbers

VR Customer Care
tel. 0600 41 900

Train traffic in Finland and Russia
Open: 
Mon–Fri at 5–22
Sat–Sun and Bank Holidays at 7–22 


Price of call in Finland 1.99 € / answered call + local network charge

 

  • Timetable and train ticket price inquiries

  • Train ticket bookings and purchases

  • Customer service in Finnish, Swedish and English

When calling from abroad tel. +358 923 192 902 (notice that your teleoperator might charge for international calls)

VR Customer Support
tel. 0800 166 888

Open:
Mon–Fri at 5–22
Sat–Sun and Bank Holidays at 7–22

Free of Charge in Finland
 

  • Ticket changes

  • Online and mobile store support

  • Information about problem situations that affect train traffic

  • Disability services

  • Customer service in Finnish, Swedish and English

When calling from abroad tel. +358 923 192 902 (notice that your teleoperator might charge for international calls)

Multi-ticket train trip reservations
tel. 0800 133 300

Open:
Mon–Fri 5–22
Sat–Sun and Bank Holidays at 7–22,


Free of charge when calling from Finland.

Business and Group Sales
(groups over 10 people)
tel. 0600 19 955
Open:
Mon–Fri at 8–17

Price of call in Finland 1,99 € / answered call + local network charge.

VR-Group Ltd
tel. 0307 10

Radiokatu 3
00240 Helsinki
Fax: 0307 21 700
e-mail: firstname.lastname@vr.fi

Penalty fares
tel. 09 476 64111
HSL Junaliikenteen tarkastusmaksutoimisto
Elielinaukio 3
00100 Helsinki
Open: Mon–Fri at 8.30–16

Enquiries for lost property
tel. 0600 41 006
(€1,97 / min + Inc.) within Finland
+358 600 41006 from abroad
Finland's Found Property Service
www.loytotavara.net

 

 

Telephone privacy protection

VR records calls in order to confirm the content of calls. Recordings are used to secure the rights of the customer and VR. Recordings are also used in VR's internal training of personnel to develop customer service and improve quality. The recordings are not used for other purposes or released to third parties.

Frequently asked questions

How many ticket types can be selected simultaneously?

Three different ticket types can be selected at one time and in total a maximum of 10 passengers.

I travel with my small child in a sleeping car and I'm afraid the child will fall from the berth. What do I do?

The lower (blue sleeping cars) or lower and middle berths (double decker sleeping cars) can be equipped with a safety net so that the child does not fall down from the berth. You can ask for a safety net when purchasing tickets from station ticket offices or by calling VR Customer Care, tel. 0600 41 900.

Are multi-ticket seat bookings shown in My information?

Multi-ticket seat bookings are not shown in My information. Customers receive an e-mail message when booking seats. 

Can I purchase a ticket for my bicycle for a long-distance train?

Bicycle transport on InterCity trains must always be paid (€5) before the trip because of the limited number of bicycle transport spaces. You can take bicycles directly to the luggage van of blue trains and pay the bicycle transport charge to the conductor. However, groups must agree on bicycle transport beforehand.

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