Customer Care contact information

Please get in touch if you need any help concerning train travel. Use the form to give feedback, seek compensation or ask about train travel at your leisure.

I wish to...

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give feedback.

Tell us what you think of our services.


cancel a ticket 
purchased online.

Get refund for an unused ticket.


claim compensation

for a delay of over 60 minutes.

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claim compensation
 for an unsuccessful
 ticket purchase.

The purchase transaction failed or there was a problem with the amount charged.


You can also check out the train travel ABCs we have compiled to make your trips easier. If you cannot find the help you seek, you can reach VR Customer Care by phone every day 5-22 by calling 0600 41 900. Other contact information is available on this page.


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Ask about train travel

Ask us about train travel using the form. We will be happy to help you with any questions you might have.
Ask about train travel


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ABCs of Train Travel

The ABCs of Train Travel will be your guide for trips to local destinations, Russia or even a night/car train to the north or south.
ABCs of Train Travel

Service numbers

VR Customer Care
tel. 0600 41 900

Finland's and Russia's train traffic
Open Mon–Sun from 5 to 22
Price of call in Finland
€1.99 / answered call + local network charge

  • Timetable and train ticket price inquiries
  • Train ticket bookings and purchases
  • Customer service in Finnish, Swedish and English

VR Customer Support
tel. 0800 166 888

Open Mon–Sun from 5 to 22
Free of Charge

  • Ticket changes and cancellations
  • Multi-ticket train seat reservations
  • Online and mobile store support
  • Information about problem situations that affect train traffic
  • Disability services
  • Customer service in Finnish, Swedish and English

Business and Group Sales
(groups over 10 people)
tel. 0600 19 955
Open Mon–Fri from 8 to 17
Price of call in Finland
€1.99 / answered call + local network charge

VR-Group Ltd
tel. 0307 10

Vilhonkatu 13
00100 Helsinki
Fax: 0307 26 551

Enquiries for lost property
tel. 0600 41 006
(€1.97 / min + Inc.) within Finland
+358 303 9006 from abroad
Finland's Found Property Service

Penalty fares
tel. 09 476 64111
HSL Junaliikenteen tarkastusmaksutoimisto
Elielinaukio 3
FI-00100 Helsinki
Mon–Fri from 8.30 to 16


Telephone privacy protection

VR records calls in order to confirm the content of calls. Recordings are used to secure the rights of the customer and VR. Recordings are also used in VR's internal training of personnel to develop customer service and improve quality. The recordings are not used for other purposes or released to third parties.

Frequently asked questions

How many ticket types can be selected simultaneously?

Three different ticket types can be selected at one time and in total a maximum of 10 passengers.

I travel with my small child in a sleeping car and I'm afraid the child will fall from the berth. What do I do?

The lower (blue sleeping cars) or lower and middle berths (double decker sleeping cars) can be equipped with a safety net so that the child does not fall down from the berth. You can ask for a safety net when purchasing tickets from station ticket offices or by calling VR Customer Care, tel. 0600 41 900.

Are multi-ticket seat bookings shown in My information?

Multi-ticket seat bookings are not shown in My information. Customers receive an e-mail message when booking seats. 

I registered for Veturi but still cannot view a valid offer?

When you register as a new Veturi customer the special offers will be displayed within about 5 minutes of joining.

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Tell us what you think of our services. Your feedback helps us to improve our services.

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