Customer Service contact information

Please get in touch if you need any help concerning train travel. You can also check out the train travel ABCs we have compiled to make your trips easier.
 
If you cannot find the help you seek, you can reach VR Customer Care by phone tel. 0600 41 900. We are open on Monday–Friday at 5–22 and Saturday–Sunday and Bank Holidays at 7–22. Other contact information is available on this page.
 

Contact us via form

You can give us feedback or cancel your tickets via form. You can also claim compensation for your delayed train journey via form.

Contact via form

 

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VR on social media

Contact us in social media using your preferred channel, such as Facebook or Twitter. See all our social media channels.
Read more about social media

 

Mies laiturilla

 

ABCs of Train Travel

The ABCs of Train Travel will be your guide for trips to local destinations, Russia or even a night/car train to the north or south.
ABCs of Train Travel

Customer Care service numbers

VR Customer Care
tel. 0600 41 900

Train traffic in Finland and Russia
Open: 
Mon–Fri at 5–22
Sat–Sun and Bank Holidays at 7–22 


Price of call in Finland 1.99 € / answered call + local network charge

 

  • Timetable and train ticket price inquiries

  • Train ticket bookings and purchases

  • Customer service in Finnish, Swedish and English

When calling from abroad tel. +358 923 192 902 (notice that your teleoperator might charge for international calls)

VR Customer Support
tel. 0800 166 888

Open:
Mon–Fri at 5–22
Sat–Sun and Bank Holidays at 7–22

Free of Charge in Finland
 

  • Ticket changes and cancellations

  • Online and mobile store support

  • Information about problem situations that affect train traffic

  • Disability services

  • Customer service in Finnish, Swedish and English

When calling from abroad tel. +358 923 192 902 (notice that your teleoperator might charge for international calls)

Multi-ticket train trip reservations
tel. 0800 133 300

Open:
Mon–Fri 5–22
Sat–Sun and Bank Holidays at 7–22,


Free of charge when calling from Finland.

Business and Group Sales
(groups over 10 people)
tel. 0600 19 955
Open:
Mon–Fri at 8–17

Price of call in Finland 1,99 € / answered call + local network charge.

VR-Group Ltd
tel. 0307 10

Radiokatu 3
00240 Helsinki
Fax: 0307 21 700
e-mail: firstname.lastname@vr.fi

Penalty fares
tel. 09 476 64111
HSL Junaliikenteen tarkastusmaksutoimisto
Elielinaukio 3
00100 Helsinki
Open: Mon–Fri at 8.30–16

Enquiries for lost property
tel. 0600 41 006
(€1.97 / min + Inc.) within Finland
+358 303 9006 from abroad
Finland's Found Property Service
www.loytotavara.net

 

 

Telephone privacy protection

VR records calls in order to confirm the content of calls. Recordings are used to secure the rights of the customer and VR. Recordings are also used in VR's internal training of personnel to develop customer service and improve quality. The recordings are not used for other purposes or released to third parties.

Frequently asked questions

Do pensioners and students get a discount on the price of a CarTrain package?

Pensioners or students do not get a discount in CarTrain package tickets. The CarTrain package is a fairly cheap product on which additional discounts are not granted.

What benefits do I get from the mobile application?

When using the mobile application downloaded to your mobile you can search timetables and purchase ticket faster. After registering as a Veturi member customers log into the service automatically when opening the application. Purchased tickets are automatically saved in the application's ticket folder and the route can be saved in the calendar. With the application you can easily manage favourite routes and the ticket folder.

Why don't all of the departures to St. Petersburg and Moscow appear immediately in the search results?

There are only a few departures to Russia in a single day, so there is no need to increase the number of search results.

Do tickets bought from other VR sales locations show up in the Tickets folder of a Veturi customer?

The Tickets folder of a Veturi customer shows all tickets that have been bought or reserved while logged on when the customer uses the VR Mobile application. However, this applies only to tickets that are among those which are currently available in the Mobile Shop - not multi tickets or season tickets, for instance.

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