Assistant's ticket

Our offerings include a broad range of services for people with different types of disability. A wheelchair sign in the timetable shows that the train is equipped with services for the disabled and the passenger cars with wheelchair spaces are marked with the same symbol.


As a disabled passenger you can travel on long-distance trains with Saver and Basic tickets. These tickets give you the right to a free of charge ticket for your assistant (not valid for special offer tickets). View the services for the disabled!


When a visually impaired passenger travels with an assistant the assistant is entitled to a ticket free of charge. Passengers travelling with a guide or assistance dog are entitled to travel in seats reserved for the disabled. A pet charge is not collected for the dog.

Travelling with an assistant

  • When a visually impaired passenger or a person with a wheelchair travels with an assistant, the assistant is entitled to a ticket free of charge.
  • Passengers with wheelchairs or visual impairments travelling with an Saver ticket are entitled to a free of charge ticket for their assistant. However, CarTrain packages do not entitle an assistant to a free of charge ticket.
  • The passenger must have an adult, junior, student or pensioner single ticket. Visually impaired passengers or persons with reduced mobility under the age of six must have a junior ticket in order to entitle the assistant to a ticket free of charge. Tickets for the visually impaired or reduced mobility passengers and assistant must be purchased at the same time. The assistant must be over 18 years old.
  • Assistive devices for passengers with reduced mobility will be transported as luggage free of charge on trains with onboard services for the disabled or when the disabled passenger travels with an assistant.
  • Passengers with visual impairments or reduced mobility can buy tickets, including Saver tickets, from the VR Online Shop. You can then book a free of charge ticket for your assistant.

Tickets for disabled passengers and their assistants available in the Online Shop

Passengers with visual impairments or reduced mobility can buy their tickets in the Online Shop. If you are entitled to an assistant to accompany you free of charge, you can now also purchase his or her ticket in the Online Shop.  
 
Here's how:
 

  • In the Online Shop search box, select the passenger type (e.g. adult, pensioner) and click Add new passenger.
  • Select the passenger type Assistant in the second drop down menu and accept the conditions for an assistant's ticket with a mouse click.
  • Then you can choose the seats for yourself and your assistant. If you need a wheelchair space, select it from the seat map in the Online Shop, and a nearby seat for your assistant.  Then you can proceed to buy the ticket. The assistant's ticket is free of charge.
  • Please note, that tickets for assistants of wheelchair passengers cannot at the moment be purchased using a mobile browser.

Disabled passengers

  • Wheelchair places cannot be reserved by other than disabled passengers or passengers with reduced mobility. Seats next to wheelchair spaces are reserved for persons escorting disabled passengers. If persons with reduced mobility want to sit on a regular seat they can reserve one.
  • Assistance devices for passengers with reduced mobility will be transported as luggage free of charge on trains with onboard services for the disabled or when the disabled passenger travels with an assistant. Mobility scooters will not fit onto Pendolinos.
  • Disabled passengers or their assistants must be able to operate the disability scooter or other assistance devices when boarding or exiting the train.
  • When disabled passengers travel with a pet they have the right to travel in InterCity and Pendolino trains' service cars on disabled seats. This also applies when travelling with assistance or guide dogs.

Passengers with visual impairments

  • When travelling in commuter train services areas, assistants of the disabled may travel free of charge.
  • The visually impaired passenger must prove the right of the assistant to a free of charge trip by presenting one of the cards stated below or a medical certificate onboard the train.

Proof of the visual impairment must be presented onboard the train

  • by showing a Finnish Federation of the Visually Impaired (FFVI) membership card if the impairment is at least 65%
  • by showing a Näkövammaisten Lasten Tuki ry (support association of visually impaired children) membership card
  • by showing a medical certificate stating that the impairment is at least 65%
  • by showing a Finnish Deafblind Association membership card

Travelling with an assistance dog

  • Passengers travelling with a guide or assistance dog are entitled to travel in seats reserved for the disabled. A pet charge is not collected for the dog.
  • A pet charge is collected for guide or assistance dogs if the disabled person is accompanied by an assistant entitled to a free of charge ticket.
  • In sleeping cars a guide or assistance dog may travel free of charge in the end-of-car compartment which must be booked in its entirety.

If the passenger travels alone in the sleeping car's end-of-car compartment with a guide or assistance dog the fare is less expensive than that of a normal single person compartment.