Assistance services

Assistance service

 

Assistance service is available at 37 largest stations, and also at the Allegro and Tolstoi train’s stations in Finland and St. Petersburg. The request for assistance can be made up to 36 hours before the journey.
 
  • Call VR Customer Support at 0800 166 888 (Free Of Charge) between 5 am and 10 pm or

  • Contact booking offices at VR stations (for station opening hours visit to the Station Services page).

  • Request for assistance at Allegro’s St. Petersburg station must be made 24 hours before travel by calling number below:

    In Russia: +7 (800) 775-00-00, press dial 1 (calls within Russia free of charge)

    From outside of Russia: +7 (499) 605-20-00 (charges according to your operator)

If you want to check the location of the service point at the stations, see the station services page.

For ensuring optimum service, you should include the following information in the assistance request:

  • Your day of travel
  • Your route (from – to)
  • Train numbers and departure times
  • Car and seat numbers
  • Need for assistance
  • Number of pieces of luggage
  • Other special considerations (such as the aids you use)
  • Your contact information and birth date

Make sure that you arrive at the agreed location no later than 20 minutes before the departure.

VR:n avustuspisteet

Go to station information pages!

Information on station services and repair work at stations is available on the station information pages.

Services for the disabled

Wheelchair icon A wheelchair sign in the timetable shows that the train is equipped with services for the disabled and the passenger cars with wheelchair spaces are marked with the same symbol.

Read more on services for the disabled passengers.

Assistance point at Pasila station

The assistance point located is near the entrance to the temporary station at Veturitori. Drop-off/pick-up traffic can also access the area near the assistance point.

Platform areas are fully accessible from the assistance point.

See map here