Information on VR web site

Web service technical information

The site is accessible by an Internet browser.

The visual appearance of the site is optimal when using the newest browser versions (see Supported browsers below).

In addition, some content requires support for cookies and JavaScript. Campaign and competition pages require Flash (see JavaScript and Flash below).

Supported browsers

VR web site works best with the following browser versions:

• Firefox 2.0 or newer
• Internet Explorer 6 or newer
• Opera 9 or newer
• Safari 3 or newer

The site's graphics may be altered if you use other browser versions. VR recommend using the abovementioned browser versions also because of their more extensive data protection.

Display settings

The site works best when using a display with a minimum of 256 colours and a resolution of at least 1024 x 768. With a smaller resolution all content may not be displayed.

JavaScript

Some content requires a browser with JavaScript. Enable JavaScript by ticking the box in the Tools menu of your browser (usually Tools > Properties > tick enable JavaScript box).

Content using JavaScript:

• Most campaigns and competitions which open in a new window
• Pages opening up new windows providing additional information in the Online Shop, i.e. instructions and train route pages
• The predictive station name input in Journey Search and selection of travel date in the calendar
• The customer feedback form works best with JavaScript. You can, however, also fill in the form without JavaScript.
• Left side navigation shows current page if JavaScript is enabled.

Pdf files

The site contains pdf files as attachments requiring Acrobat Reader. Download free of charge Acrobat Reader.

In finnish: http://www.adobe.com/fi/products/acrobat/readstep2.html,
In english: http://www.adobe.com/products/acrobat/readstep2.html

Flash

vr.fi works without Flash. Campaign and competition pages on the other hand require Flash 9 or newer.

Download Flash free of charge. http://www.adobe.com/go/getflashplayer/

Cookies

The site uses cookies. A cookie is a short text file which the network server sends to the user's browser and is then saved on the user's hard disk.

VR web site collects data on content use and user preferences with cookies. User preferences are used to determine information content the user finds interesting and when and how the web service is used. VR try to develop its web service to better meet the needs of customers with this information.

Bank web sites require that the browser accepts cookies. Therefore, VR Online Shop does not work without cookies because train tickets are paid via the bank's interface. Flexi service, which requires use of the Tupas identification method of the Federation of Finnish Financial Services, requires use of cookies.

You can block cookies by modifying your browser's Internet settings. Blocking cookies may, however, prevent you from accessing all site content like VR Online Shop.

In most browsers you can check JavaScript and browser settings in Internet Options or Tools.

Privacy protection

Site visitor numbers and other statistics compiled on the basis of visits to the site are followed on a general level. Personal data is collected only when specifically mentioned and from the site users themselves when participating in competitions and making purchases. VR procedures for collection and registration of information on site users comply with Finnish law. VR observe care in all procedures and take information security into account.

Collected information and data processing

1. Site usage information

Technical log data is collected on the usage of VR web site and it is used to plan web services, develop the site and statistical purposes. Information is handled as a whole and information pertaining to individual users is not displayed.

2. Information collected in Online Shop

When you use VR Online Shop the service asks some personal data. This data is used only for delivering tickets and statistical purposes. The data is not handed over to third parties.

VR does not register information concerning means of payment such as bank account information and credit card details.

When you pay in Online Shop the payment is effected in your bank's web bank not on  VR's site. Data transfer and payment software use SSL (Secure Sockets Layer) encryption which prevents information leaks.

3. Information collected in Flexi Service and Direct Debit Service

Information given by the user in Flexi Service and Direct Debit Service is collected and stored for future transactions at the site. This information is used in the administration of customer information and direct marketing.

On the first Flexi Service transaction your identity code is stored in the database for future transactions. The identity code is used only for identifying customers.

Customer information in Online Shop, Flexi Service and Direct Debit Service are confidential and VR do not hand them over to third parties. Personal data is handled in compliance with relevant legislation and regulations issued by the authorities.

4. Personal data collected in other contexts

Personal data may be collected elsewhere on the web site if the user provides them when using the site. This information includes name and address, date of birth, e-mail address and phone number. 

The user then provides relevant contact information when making queries, by using query forms or sending an e-mail asking for information. The contact details are deleted after the information is provided to the customer.

Information provided in the context of competitions is used only when the winner is determined by drawing lots, delivery of prizes and statistical purposes. Other possible uses are declared in the context of each competition. Personal data of those who participated in the competition are deleted after the prizes have been delivered to winners. Winners are notified of reception of the prize. In addition, the names of winners are published on VR's web site.

If you subscribe to a mailing list, your information will be stored for future mailings. Your personal data is in this case saved in VR Passenger Services direct marketing register. You can at any time ask for your data to be deleted from the mailing list via a link a t the end of the newsletter or a link on VR web site.

If the user provides contact information when giving VR customer feedback or feedback to the webmaster on the web site, the information is stored in VR Passenger Services customer feedback or compensation claim register for processing. Individual feedback is processed confidentially and personal data is not sent outside the feedback system. Feedback information is used to improve VR service and statistical purposes. Feedback to VR can also be given anonymously.

Detailed information on regulations concerning registration of personal data is available in the Personal Data Act.

Customer register statements

VR Passenger Services customer register statements state the purpose of the register and how personal data is used. VR Ltd complies with the Personal Data Act and other Finnish laws.

Read website statements:

• VR Passenger Services Customer Feedback Register Statement
• VR Passenger Services Compensation Claim Register Statement
• VR Passenger Services Direct Marketing Register Statement
• VR Passenger Services Flexi Service Register Statement
• VR Passenger Services Direct Debit Service Register Statement

Copyright

Vr.fi visual appearance and content such as photos, texts, software and sounds are property protected by VR copyright and/or other immaterial rights. Agreement shall be reached with VR on the use of photos, other visual material or maps on other sites or contexts. Links may be provided to the site content.