Change and cancellation of train tickets
A train ticket may be changed or cancelled. When cancelled, a cancellation commission is charged.
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Change of train ticket
A train ticket may be changed in a station booking office before the departure of the train indicated in the ticket.
- The price difference is charged when changing to a more expensive train category.
- The price difference is returned when changing to a less expensive train category.
- When changing to a train of the same category, no commission is charged.
If a ticket is changed after the departure of the train, the price of a respective seat ticket is charged.
You may board another train without having changed the train ticket in advance.
In this case a €5 commission as per train category is charged.
A train ticket is valid 2 weeks from the departure of the train, as a travel ticket without seat/ berth booking.
Change of train category
Change of ticket in a station booking office
Should you wish to travel by a train of another category than the one indicated in the ticket, the ticket may be changed in a station booking office.
- Should you have an unused train ticket for a train that has already left, a new seat/ berth ticket must be purchased.
- Should you have an open return ticket and wish to travel by a train of a more expensive category, the price difference of the seat/ berth tickets shall be paid. Correspondingly the price difference is returned if you wish to travel by a train of a less expensive category.
Change of ticket aboad the train
Should you have an unused train ticket for a train that has already left, in an express train the conductor collects a €5 train charge, in an InterCity train a 2x€5 train charge and in a Pendolino train a 3x€5 train charge. A corresponding train charge is also collected if you travel with an open return ticket aboard a train of a more expensive category.
Seat/ berth ticket prices as of July 1st, 2010
| 0-75 km | 76-200 km | over 200 km | |
| Express train, 2nd class | €1,20 | €3,60 | €4,60 |
|---|---|---|---|
| IC and IC2 train, 2nd class | €2,60 | €6,40 | €7,90 |
| IC and IC2 train, Business class |
€3,90 | €9,60 | €11,90 |
| Pendolino train, 2nd class | €7,10 | €11,60 | €13,60 |
| Pendolino train, Business class | €13,90 | €20,60 | €23,60 |
(Note! See Change and cancellation of e-ticket purchased in the Online shop)
Cancellation of train ticket
Should a train ticket remain unused, the price of the ticket is refunded within 14 days from the date of departure of the train as indicated in the ticket. A cancellation commission
- of €4.00 is charged before the departure of the train;
- of €8.00 is charged after the departure of the train.
Change and cancellation of group tickets
- Should the group consist of fewer persons than indicated in the group ticket, the ticket should be changed if possible in advance in a station booking office
- If the ticket has not been changed, the conductor shall be asked to indicate the missing passengers in the main ticket. For refunding, the main ticket with the above indications and the unused participation vouchers shall be produced in a station booking office.
- A €8 cancellation commission is deducted from the sum to be returned, if the cancellation is made after the journey.
- As the discount depends on the size of the group, the changed size of the group is naturally considered in the refunding.
International tickets
Europe
If you have an unused ticket you can apply for a refund. Refund forms are available at ticket offices or you can print one via this link: International ticket refund form (pdf 32kt).
Attach original tickets to the application.
The ticket shall bear a marking made by a railway station official or the conductor that the ticket or part of it has not been used.
A refund handling charge is collected amounting to 10% of the ticket price, however, at least €10. The handling charge is not collected if the refund is caused by the railways.
The application shall be made within one month after the end of the ticket's validity.
Please note! If your ticket is not yet valid you can also get the refund from the sales point if you return your ticket before its first day of validity.
If your ticket is only valid on the train marked on it please ask for the refund terms from the ticket office.
Traffic between Finland and Russia
If you have a partly or completely unused ticket you can apply for a refund. Refund forms are available at ticket offices or you can print one via this link: International ticket refund form (pdf 32kt).
Attach original tickets to the application.
The ticket shall bear a marking made by the train's conductor or Finnish or Russian railway official that the ticket or part of it has not been used.
A refund handling charge is collected amounting to 10% of the ticket price, however, at least €10. The handling charge is not collected if the refund is caused by the railways.
The application shall be made within six months after the sales date.
Please note! If your ticket is still valid you can also get the refund for completely unused tickets from the sales point. After that fill in the refund application form to apply for a refund.