Change and cancellation of train tickets
A train ticket may be changed or cancelled. When cancelled, a cancellation commission is charged.
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Change of train ticket
A train ticket may be changed in a station booking office before the departure of the train indicated in the ticket.
- The price difference is charged when changing to a more expensive train category.
- The price difference is returned when changing to a less expensive train category.
- When changing to a train of the same category, no commission is charged.
If a ticket is changed after the departure of the train, the price of a respective seat ticket is charged.
You may board another train without having changed the train ticket in advance.
In this case a €5 commission as per train category is charged.
A train ticket is valid 2 weeks from the departure of the train, as a travel ticket without seat/ berth booking.
Change of train category
Change of ticket in a station booking office
Should you wish to travel by a train of another category than the one indicated in the ticket, the ticket may be changed in a station booking office.
- Should you have an unused train ticket for a train that has already left, a new seat/ berth ticket must be purchased.
- Should you have an open return ticket and wish to travel by a train of a more expensive category, the price difference of the seat/ berth tickets shall be paid. Correspondingly the price difference is returned if you wish to travel by a train of a less expensive category.
Change of ticket aboad the train
Should you have an unused train ticket for a train that has already left, in an express train the conductor collects a €5 train charge, in an InterCity train a 2x€5 train charge and in a Pendolino train a 3x€5 train charge. A corresponding train charge is also collected if you travel with an open return ticket aboard a train of a more expensive category.
Seat/ berth ticket prices as of January 1st, 2009
| 0-75 km | 76-200 km | over 200 km | |
| Express train, 2nd class | EUR 1,20 | EUR 3,60 | EUR 4,60 |
| IC and IC2 train, 2nd class | EUR 2,60 | EUR 6,20 | EUR 7,40 |
| IC and IC2 train, Business class |
EUR 3,90 | EUR 9,30 | EUR 11,10 |
| IC train, Business Plus class | EUR 12,90 | EUR 18,30 | EUR 20,10 |
| Pendolino train, 2nd class | EUR 7,00 | EUR 11,40 | EUR 13,40 |
| Pendolino train, Business class | EUR 13,70 | EUR 20,30 | EUR 23,30 |
| Pendolino train, Business Plus class | EUR 22,70 | EUR 29,30 | EUR 32,30 |
(Note! See Change and cancellation of e-ticket purchased in the Online shop)
Cancellation of train ticket
Should a train ticket remain unused, the price of the ticket is refunded within 14 days from the date of departure of the train as indicated in the ticket. A cancellation commission
- of €4.00 is charged before the departure of the train;
- of €8.00 is charged after the departure of the train.
Change and cancellation of group tickets
- Should the group consist of fewer persons than indicated in the group ticket, the ticket should be changed if possible in advance in a station booking office
- If the ticket has not been changed, the conductor shall be asked to indicate the missing passengers in the main ticket. For refunding, the main ticket with the above indications and the unused participation vouchers shall be produced in a station booking office.
- A €8 cancellation commission is deducted from the sum to be returned, if the cancellation is made after the journey.
- As the discount depends on the size of the group, the changed size of the group is naturally considered in the refunding.