Changes and cancellations
How to cancel e-tickets
You can cancel e-tickets online before the departure of the train. E-ticket terms of cancellation
Cancelling of e-ticket »
How to make changes to period and multi-tickets
Read how you can make changes to multi-tickets, 30 day passes, Holiday Passes, school tickets and connection passes. How to make changes to tickets
Ticket Changes »
TrainBus ticket refunds
You get a refund on unused bus or train trips.
Refunds »
How to make changes to tickets not purchased in the Online Shop
It is possible to make changes or cancel train tickets.
How to make changes to tickets »
How to make changes to night and car-carrier tickets
It is possible to make changes or cancel sleeping car tickets and CarTrain packages at VR stations. Changes cannot be made by phone.
How to make changes to tickets »
You can buy train tickets
- VR's Online Shop (long-distance tickets)
- VR station booking offices
- VR sales agents
- Ticket vending machines
- Train conductor
Other ticket purchase locations
Train tickets may also be booked via VR Customer Care and paid and picked up in an R-kiosk or a ticket vending machine.
VR Customer Care
0600 41 902
(€1/call +
local network charge)
Mon-Sun 7-22