Refunding and compensation

By virtue of the Railway Transport Act and the Regulation on railways' responsibilities (in effect as of 3.12.2009), you may apply for compensation if

• your long-distance train runs over 60 min late;
• the delay entails supplementary costs for you;
• your luggage is damaged during rail journey.

You may apply for compensation

• by filling in a refund form (price of train ticket partly refunded when long-distance train runs over 60 min late) or
• by filling in a compensation application form (for compensation of other costs generated by delay or damage).

For details on refunding and compensation, please view Regulation on railways' responsibilities and Other compensations.

Refund on entire outbound journey ticket price

VR will refund the entire ticket price of the outbound journey of passengers who travelled on the night trains whose departure was delayed by more than three hours on Friday 19 and Sunday 21 February. Car transport charges are also refunded. Other compensations will be paid in accordance with regular compensation procedures.

Apply for a refund on the entire ticket price of the outbound journey with the compensation claim form. If you cannot access the internet or do not possess an e-mail address you can submit a compensation claim at a station or send the compensation claim (pdf) by post to VR Customer Care, see Application for compensation. Use the above form to apply for compensation also for other expenses incurred due to the delay.

1 Delayed long-distance rail journey

You may apply for a refund if your long-distance train runs over 60 min late. Please fill in the electronic form below. If you have a long-distance 30 days pass or a multiticket, please see point 2. The minimum refund to be paid is 4 euro.

Refund form

2 Compensation of costs generated by delay or damage

• You may apply for compensation of damage caused by delayed rail service or loss of luggage or damage to luggage.
• You may at the same time apply for refund caused by delayed long-distance rail service over 60 min, compensation of extra costs caused by the delay and of loss or damage of luggage.
• A long-distance 30 days pass and multiticket maybe partly refunded, i.e. for long-distance journeys with an over 60 min delay. The pass having expired, please submit a compensation application with the relevant delay notices that you have received from the train conductor.

In the above cases, please fill in a pdf-format compensation application form.

The form shall then be submitted to a railway station or sent by post to VR Call Center with the original train ticket and the original receipts for the extra costs generated.