Terms and conditions of sale of tickets for services between Finland and Russia from 15 July 2012

Compensation in case of delay

If an Allegro, Tolstoi or an additional train service operated between Finland and Russia arrives delayed by 60 minutes or more at the destination station stated on the passenger's ticket the passenger has the right to seek compensation as follows:
-25% of the fare if the train is delayed by 60-119 minutes
-50% of the fare if the train is delayed 120 minutes or more.

A compensation clain is filled in onboard the train for tickets purchased in Russia. For tickets sold in Finland a compensation claim application is filled in online.
The compensation is paid within 30 days of the reception of the compensation claim.

It is not possible to replace lost train tickets purchased in Russia

You cannot receive new tickets to replace lost tickets purchased in Russia.

Tolstoi Business Class

Tolstoi Business Class compartments are sold for one or two persons. The passengers receive a joint ticket. Discounts are not granted to children.
Two children under the age of six may travel with an adult free of charge. Two adults travelling in the compartment may be accompanied by one child under the age of six.
Passengers may not transport pets in Business Class.

The group discount is always 20%

Groups of six persons or more receive a 20% discount on the fare.
Group reservation must be paid 14 days before departure. If the reservation if made less than 14 days before departure it must be paid upon booking.

Decreasing group size

If customers decrease the number of passengers in the group 60-11 days before departure the cancellation charge is 10 euros per passenger.

Allegro conference compartment

The conference compartment is booked for 1-6 persons but the price is the same regardless of the number of passengers. A joint ticket is sold to passengers travelling in the conference compartment. The cancellation charge is 60 euros.

Discount tickets

Conductors and car attendants have the right to check certificates entitling passengers to a discount at any time during the trip.

Payment of compensation to customers for a partially used train ticket when the trip is discontinued due to a reason attributable to the carrier

If the trip is discontinued due to a reason attributable to the carrier the difference between fare between the departure and destination station stated on the ticket and the fare of the distance actually travelled by the passenger is refunded as the ticket is only partially used. The fare is not refunded if passengers have used the replacement transport offered by the carrier.

Carrier's liability

When transporting passengers and hand luggage the carrier's liability is determined according to agreements on rail transports concluded by the Republic of Finland and the Russian Federation and applicable national legislation.