Claim for compensation for train ticket purchase

If you have had problems in purchasing tickets from ticket vending machines or VR Online Shop please print and sign the compensation form and take it to the nearest railway station or send it by post to:

VR-Group Ltd
Passenger Services
Customer feedback
P.O. Box 54
FI-11101 Riihimäki

Fill in at least the following fields in the form:

Personal data

• Name of claimant
• Phone number
• Bank and account no.

Type of damage

• Ticket order no., if known
• Other, write down "purchase error"

Please explain what happened during purchasing in the "Information on event" field giving as much detail as you possibly can. State the date of the event, purchasing location, amount of the purchase in euros, number of passengers, route and ticket type (Advance, Basic or Flexible).

In case you do not have a printer please visit your nearest railway station where you can find the form.