Terms and conditions of purchase

Transactions conducted through VR Online Shop abide by Finnish law and VR's conditions of carriage and ticket terms and conditions.

Purchases made from VR Online Shop are binding once you have made the purchase and it cannot be cancelled.

Correctness of the information

The ticket purchaser is responsible for providing correct information for the purchase and delivery of the train tickets.

VR is not responsible for problems in sending the confirmation or delivery of tickets resulting from erroneous information or any damage resulting from them.

Changing and cancellation of tickets

Tickets purchased from VR Online Shop may be changed or cancelled on certain terms. The terms and conditions on changes and cancellations are ticket-specific.

Advance tickets. Advance tickets sold online 60-7 days before the journey cannot be changed or cancelled.

Basic tickets. Basic tickets may be changed or cancelled up to 24 h after the train's departure. A service charge is collected on changes and cancellations.

Flexible tickets. Flexible tickets may be changed free of charge to be valid on other train types. The tickets may also be cancelled up to 24 days after the train's departure. A service charge is collected on cancellations.

CarTrain packages. You can make changes to the CarTrain package at ticket offices up to seven days before the journey. A service charge is collected on changes and cancellations.

Multi-tickets cannot be changed or cancelled.

Season tickets cannot be changed or cancelled.

Tickets for services between Finland and Russia. Tickets for services between Finland and Russia may be changed or cancelled up to six hours before the departure time marked on the ticket. A service charge is collected on changes and cancellations.

Special offer tickets. Special offer tickets cannot be changed or cancelled.

The terms and conditions of special offer tickets offered to Veturi customer loyalty program members vary according to special offer.

Terms and conditions of purchase